Durba Bhattacharjee

• Led a team of 11 associates for the pilot implementation of Digital Twin Technology to improve customer experience through improved product design, operational performance & retail experience. • Interviewed 23 subject matter experts to gather requirements; conducted a cost-benefit analysis of innovative ideas & strategically planned a low-lift proof of concept to be scaled for implementation.

• Analyzed business process flows to recommend and implement optimizations, improving co-ordination between various workflows and functional departments at NYU by reducing significant delay in response time and improving workforce planning. • Implemented 4 major process improvement projects by creating automation in Salesforce to reduce process cycle time by 20% on average after mapping out the existing IT structure. • Created comprehensive quality improvement documents like Process maps, Workflow charts, SOP documents, Control Charts, and RACI Matrix using MS Visio, MS Excel, and Tableau for Finance and Sales departments. • Designed custom analytical dashboards and reports using Salesforce and MS Excel (VBA) to resolve 10+ process pain points and improve cross-functional team coordination.

• Led 6 projects - technical & functional liaison - managed end-to-end program strategic solutions (Planning, Prioritization, Execution, & Release) through Agile methodology to improve client’s IT systems, financial & operational processes. • Developed Effort Estimator Tool using MS Excel, providing high accuracy (98-100%) effort estimates & increasing client billing efficacy to 99%, thus optimizing resource allocation across 100+ projects. • Documented requirement specifications from stakeholders across 40 projects and created Budget Management Tool using MS Excel, streamlining estimation & managing budget processes across projects with 99.9% positive utilization report. • Led a team of 35 analysts across multiple locations for automating standard processes across 150+ projects, to reduce the amount of human workforce otherwise required by 95%, henceforth saving the firm $15M on labor each year. • Winner of 5 Spot Awards, 1 Project Award with a promotion in the hierarchy.

• Worked with one of the largest US healthcare providers, committing flexibility to travel on client assignments up to ~90%. • Achieved zero defect rate by maintaining high-quality assurance and production deployment standards for a team of 25+ analysts. Created Application Understanding and Standard Operating Procedure documents. • Accelerated career track by conducting cost-benefit analysis & designing 567 optimizations of business processes, reducing operational costs by 30% & adding $20M in profits, earning an Outstanding Award for achieving goals ahead of the deadline. • Outperformed market competition by leveraging SQL queries to conduct root cause analysis on 2M+ missing data fields & implementing process improvement strategies to increase information availability by 20%, meeting the KPI threshold at 80%.

• Worked on a finance project with responsibilities to analyze the dynamic trends of the Canadian stock market and strategize business policies for the client to invest wisely. • Worked on a life science and health care project for a client implementing Cerner. Responsibilities included analysis incorporating data mining and data warehousing techniques to identify and encrypt PHI and PII – according to norms of HIPAA ACT – and help migrate meaningful information securely from the in-use legacy EMR to Cerner.

• Created a tool to manage the day-to-day transactions at a toll managing system. • It also generated statistically oriented dynamic reports helping users to analyze various trends of traffic. The result of the project work was very striking and was turned over to be a major project.

• The requirements directed to design a robust and prudent system with an amalgamation of multiple encryption techniques - Triple DES, RSA, and AES - and salting methods to ensure safe access to the company’s secured data. • The end result of this project was well received with appreciation to have respected not only the technical but also the business requirements of the client. • To recognize my efforts and hard work, I was awarded the ‘Tata Steel Certificate of Merit’.

• With a team of 10 business analysts, we captured huge transactions of data and analyzed those using data warehousing techniques to help the management team understand the information generated, which represented the entire city’s utility demand and supply trends. • Coded to automate the in-use legacy system using Java and JavaScript languages on Eclipse IDE and JQuery development tools.

Acquired extensive knowledge in - Business Analytics Data Visualization for Business Intelligence Machine Learning for Business Design Strategies Operations Management Project Management Economics and Strategy Financial Analysis for Technology Managers

• Elected student body representative to liaison with the staff in faculty and board of trustees. • Student coordinator at the training and placement department (T&P): Organized and have led recruitment drives on campus. • Active member of the literary society: participated in many state-level debates and quizzes.