Duncan Hamilton

• Guided transfer students through their transition to BYU-Idaho, ensuring they felt welcomed and supported. • Assisted in the development of the Transfer Student Mentoring pilot program, enhancing its structure and effectiveness. • Fostered a sense of community among transfer students, helping them acclimate to university life.

- Led cross-functional student consulting team for a local dog grooming business, researching wholesale product suppliers and coordinating partnership arrangements - Served as Team Leader and Client Liaison, managing team assignments while facilitating direct client communication - Utilized Microsoft Office suite to document findings and create professional deliverables that met all client requirements - Demonstrated adaptability by successfully transitioning from a challenging initial client relationship to a productive consulting partnership - Coordinated international team collaboration via WhatsApp and Zoom, developing strong virtual communication skills

- Managed classrooms effectively while delivering instruction across multiple subjects for students ages 5-18 - Evaluated student work and progress to keep reports of progress for teacher’s return - Assessed and de-escalate conflicts between parties using effective communication techniques - Adapted teaching methods to accommodate diverse learning styles and needs

- Training/Onboarding - Developed training procedures and programs, highlighting important details/factors in training - Crisis/Conflict Management - assisted in de escalating situations with parents, children, and inter-staff conflicts - Program Development/Implementation - Aided in the development and application of new programs, as well as new procedures when handling various situations within the program