Dubraska Melo

Lifestyle, Fashion, Branding Photographer

-Train all front office personnel, inform and motivate to follow brand standards. -Participate in the selection of front office personnel. -Schedule the front office staff. -Supervise workload during shifts. -Evaluate the job performance of each front office employee. -Maintain working relationships and communicate with all departments. -Maintain master key control. -Verify that accurate room status information is maintained and properly communicated. -Resolve guest inconveniences quickly, efficiently, and courteously. -Uphold hotel’s commitment to hospitality -Responsible for delivering excellent customer service improvement. -Responsible of Food & Beverage services -Responsible on training staff to use Opera System

-Provide excellent customer service. -Make reservations for groups, corporate accounts, SMERF. -Answer all incoming calls that Sales Manager/Director of Sales might transfer. -Offer all amenities and ensure clients know the layout of the hotel by providing an on site tour. -Prepare/Plan meeting room set ups for clients, provide catering services. -Ensure meetings on site run smoothly

-Assisting customers with administrative needs such as mail, invoices, payments. -Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business -Managing meeting room booking system -Preparing offices for move-in/ move-outs -Resetting Meeting Rooms to accommodate bookings -Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies. -Demonstrate ownership of the centre to ensure the centre is ‘show ready’ at all times -Contribute to the overall revenue of the centre by identifying opportunities to promote Regus products and services