Duarte Castelo Branco

I successfully managed logistics operations to ensure timely delivery of sensitive products across the US market. • Led the US distribution team, maintaining compliance with GDP guidelines and enhancing operational agility. • Developed and optimized partnerships with 3PL providers, ensuring uninterrupted supply to over 3,000 customers. • Implemented risk assessment processes aligned with the supply continuity program to mitigate potential disruptions.

In my role, I led the transition to Global Business Services for National Pharmacies Association companies, managing a diverse team of over 70 professionals. I focused on streamlining operations across HR, finance, and supply chain, which resulted in a 10% sales increase and improved satisfaction scores for both customers and employees. My strategic planning efforts defined performance objectives and KPIs, driving continuous improvement initiatives.

I spearheaded the transformation of supply chain operations at Baxalta / Shire Pharmaceuticals, focusing on enhancing service excellence across Latin America and the Caribbean. • Drove optimization initiatives and network design to improve customer service across 23 countries. • Monitored inventory levels and managed the Sales and Operations Planning (S&OP) process to ensure operational efficiency. • Collaborated with teams to resolve escalated manufacturing network issues, maximizing supply chain effectiveness.

Oversaw supply chain integration and reducing adjoining expenditure following Gambro acquisition. Amalgamated customer service, planning, structure and procedures across U.S., Canada, EMEA, Latin America, and Asia-Pacific regions via conception and institution of targeted strategic plans. Pooled resources with integration leaders and supply chain directors in each region to synchronize resources, objectives, and processes. • Championed comprehensive turnaround initiative, subsequently surpassed savings objective by reaching $57M annually.

Prevented contract losses due to service-level hindrances through development of efficient and cost-effective end-to-end supply chain supporting Pharmaceutical, Medical Devices, and Bioscience divisions. Developed and delineated tactics for operations with $15M costs, $500M revenue, and 250 personnel, encompassed support of 5K nationwide home patients via customer service group. Supervised management of demand and materials, indirect purchasing, international trade, WH&D, and customer services operations. • Expedited contract processes through innovative ERP system and establishment of contract management team to further continuous improvement. • Pioneered large-scale supply chain operation between Brazilian government and external company. • Innovated 3PL warehouse and modernized operations, resulted in substantially improved customer satisfaction and retention, 10% cost savings, and 25% headcount decrease.

Established and structured Renal, Bioscience, and IV Systems divisions customer operations and warehouse to obtain industry quality certification and regulatory approval. Controlled 40 personnel whilst fronting $12M P&L and $6M supply chain budget of commercial unit. Monitored end-to-end supply chain operations and strategies in addition to customer service, credit and collections, IT, and technical service functions. • Earned critical environmental, health & safety (EHS) and quality regulatory approvals via robust organization initiatives. DELIVERED RESULTS: ► Attained critical environmental, health and safety (EHS), and quality regulatory approvals, including ISO 9001, ISO 14001, and OHSAS 18001.

production planning and Logistics