Du Van

Customer Service Engineer @ KUKA

About

• On-site project management, troubleshooting, FACA, maintenance planning and team member development.• Collaborate closely with customers and stakeholders to ensure quality, schedule and stable production.

Country

Vietnam

City

Bac Ninh

Industry

Electrical & Electronic Manufacturing

Skill

Maintenance Management, Troubleshooting, Maintenance and Repair, Programming, Employee Training, Preventive Maintenance, Customer Service Management, Customer Support, Project Management, Analytical Skills, Field Service Engineering, Technical Support, Field Technicians, Data Analysis, Engineering, Automation, Mechanical Engineering, Project Engineering, Commissioning, Electricity

Experience

Customer Service Engineer

KUKA

2025-11 - Present · 11 mos

Bac Ninh, Vietnam

Site Manager

ABB

2023-5 - 2025-11 · 2 yrs 7 mos

Bac Ninh, Vietnam

• Site operation management. • On-site responsible for Apple's project, production Macbook Air at Bac Giang. • Support installation/commissioning of NPI and retrofit project transfer from China to Vietnam. • Support customers in troubleshooting and issue analysis, FACA report. • Maintenance planning for equipment. • Development of on-site supplier guidelines, management regulations and training new member. • Development of on-site personnel organizational structure.

Service Project Specialist

ABB

2022-2 - 2023-5 · 1 yr 4 mos

Bac Ninh, Vietnam

• Site management. • On-site project implementation. • Support customers in troubleshooting and issue analysis, FACA report. • Maintenance planning for equipment. • Development of on-site supplier guidelines and management regulations. • Development of on-site personnel organizational structure.

Field Service Engineer

ABB

2018-4 - 2022-1 · 3 yrs 10 mos

Bac Ninh, Vietnam

• Customer Service. • Programming, installation, testing, technical implementation of the project. • Maintenance the ABB robots. • Maintenance training for customers.

Equipment Group Leader

Tianhong Textile Group

2016-9 - 2018-4 · 1 yr 8 mos

Mong Cai, Quang Ninh, Vietnam

• Maintenance equipment planning. • Maintenance quality check. • Good quality assurance for products. • Technical training for employee. • Managing the team, ensuring uninterrupted production of machines.