brian d'souza

· Managed the redesign of Intervention Planning analytics, including requirements gathering, testing, implementation and roll out strategy. · Executed the design, documentation and approval of detailed product process flows; streamlined and optimized existing processes, thereby improving service delivery and efficiency. · Managed healthcare data analysis, quality measurement specifications and member prioritization algorithms for Inovalon’s Quality Measurement and Reporting solution.

Management Consultant, 3M Created a strategic decision process to evaluate and optimize channel penetration and performance using regression analysis, voice of customer analysis (Interviewed sales reps, distributors, boat yards), geographic distribution and market share analysis. Management Consultant, Mayo Clinic Analyzed current logistics process in a 5 member team ; presented current state assessment and recommendations on savings opportunities, new metrics and process improvements to senior management. Management Consultant, McKesson Worked in a 6 member team to develop SOPs to streamline the customer contract management process. Identified annual savings in excess of $500K

* Developed a production scorecard for over 80 analysts in the Complaints and Grievances Group; identified opportunities for process improvements and savings worth $6M in cost avoidance over 3 years. * Collaborated with senior management to develop plans to finance Aetna’s Ten Point plan for health care system transformation in an 8-member team; presented recommendations to Aetna’s Executive board of directors. * Achieved Six Sigma Yellow belt certification and trained in Aetna Process Improvement methodology.

Evaluated five East coast cities for operational efficiency for the largest shipper of donated books to Africa - Books for Africa.

* Led a cross functional team, on projects for AT&T’s Global Billing process, implementing new features and meeting business requirements. * Executed a billing systems consolidation project after a corporate merger, exceeding expectations and winning recognition from senior management

* Led a team of 8 to develop solutions and manage the WellPoint claims business resulting in performance improvement. * Analyzed and resolved over 100 different issues for claims process, improving performance and customer satisfaction metrics. * Presented design proposals, feasibility studies and gap analysis to resolve system issues, successfully handled client-vendor relationship and won additional business. * Recognized with ‘Above & Beyond’ for exceeding clients’ expectations in 2005. * Performed requirements gathering, analysis and design of an HIPAA compliant Medicare/Medicaid claims processing system in an 8-member team for Horizon; nominated for corporate ‘Project of the Year’ award in 2004.