deanna nickerson

business processing manager

About

Administrative and Customer Service Manager with 10+ years experience. Combines composure with interpersonal savvy to build constructive and effective relationships. Competent in change management with advanced presentation skills. Actively involved in peer development and mentorship. Has undergone extensive leadership and communication training focused on cultivating a productive and collaborative team culture. Capable, driven, and passionate individual who will bring new ideas to the table.

Country

united states

City

salt lake city

Industry

human resources

Skill

customer service, payroll, management, crm, training, marketing, microsoft excel, peoplesoft, office management, human resources, quickbooks, microsoft office, diversity and inclusion, project coordination, sharepoint, event planning

Experience

customer support supervisor

aerotek

2015-10 - 2018-12 · 3 yrs 3 mos

project coordinator

robert anthony strategic marketing & design

2007-4 - 2010-2 · 2 yrs 11 mos

* Directly supported Client Service, Operations and Accounting Departments for a privately-owned advertising agency. * Supported all aspects of bookkeeping including, AP, AR, invoicing clients through QuickBooks software, and resolving billing discrepancies. * Purchased ad space in all print, online, and outdoor media outlets based on the clients’ objective and budget. * Maintained close vendor relationships, requested quotes, wrote purchase orders, reviewed proofs, and approved print production. * Provided front office support, including the tracking of employee timesheets and PTO, equipment and supply ordering, maintaining a sample archive, and calendar management.

business processing manager

alpha warranty services

2019-1 - Present · 7 yrs 9 mos

* Manage a team of Processing Specialists and Implementation Specialists focused on delivering outstanding service and accuracy throughout new business set-up. * Responsible for hiring, training, career development, and performance management.

senior customer support associate

aerotek

2011-2 - 2015-10 · 4 yrs 9 mos

* Expert in California Payroll Law, processing weekly payroll for 300+ contractors * Experienced with unemployment process, worker’s compensation, payroll and invoicing discrepancy resolution, and employee benefits packages * Responsible for daily auditing to ensure data integrity * High customer service focus, providing the best possible support to internal and external customers * Communicate company-wide changes and updates to entire office * Lead daily team meetings * Manage compliance reports and audits * Provide current, direct, and complete positive and corrective feedback to others