Dr. Vikram Singh
Head of Artificial Intelligence @ Mahindra Group
About
I'm an enterprise AI leader and the Head of AI at the Mahindra Group, where I own the group-wide AI agenda for a $29B global conglomerate, a remit that sits squarely in Chief AI Officer (CAIO) territory.Over the last 12+ years I've built AI teams from scratch, shipped some of India's first generative AI products, and kept the work tied to real business results: so far, about ₹1.2B+ (₹120 crore) in attributed impact. Before Mahindra I led AI and data science at IndiGo, Amazon, and G42, across India and the UAE.━━ IMPACT ━━▸ Mahindra: I built 'nAIna.ai', an autonomous agentic AI platform across voice, chat, and WhatsApp. It has handled 500K+ customer calls, re-engaged 50K+ lost leads, generated 6K+ sales enquiries, and contributed ₹1.2B+ in attributed revenue and 1,700+ bookings, doing the work of roughly 28 full-time agents.▸ IndiGo: I co-founded the AI lab 'Lab37' (26 specialists, with an IIT Delhi collaboration) and launched '6Eskai', India's first GPT-4 airline chatbot. It moved the stock 6.37% in a week, cut live-agent calls from 14% to 2%, and an HR bot I built brought query response from about a day to under a minute.━━ HOW I WORK ━━On strategy, I turn AI from buzzwords into board-ready business cases and multi-year roadmaps. On governance, I put Responsible AI frameworks, ethics reviews, and risk registers in place so things scale safely. And I keep every initiative tied to a number, whether that's revenue earned, cost saved, or time freed up.━━ RECOGNITION ━━🏆 GenAI Leader of the Year, AI Innovator of the Year, AI Power Player, 40 Under 40 Data Scientist📚 Featured in Satya Nadella's Coffee Table Book (2024 & 2025)🎤 Spoken at Microsoft AI Tour, ET Edge AI Summit, Databricks Data & AI World Tour, and the UBS Gen AI Conclave🎓 PhD in AI from IIT-Madras, a double IITian, with 6 first-author papers (IEEE, Elsevier, CVF) and a 10-year UAE Golden VisaI write and speak regularly on enterprise AI, agentic AI, and responsible AI, and I'm always glad to connect with people working on AI leadership, advisory, or speaking.Areas I work in: Head of AI, Chief AI Officer (CAIO) / Chief Artificial Intelligence Officer, enterprise AI strategy, generative AI and LLMs, agentic AI, RAG, MLOps, AI governance and safety, machine learning, data science, conversational AI, computer vision, NLP, and digital transformation, across automotive, aviation, cloud, and customer experience.🌐 www.drvikramsingh.ai
India
Mumbai
Computer Software
Enterprise AI Strategy, AI in Aviation, AI in Customer Experience, AI Chatbots, Voice AI, AI in Automotive, AI in Hospitality, AI Thought Leadership, AI Digital Transformation, Enterprise AI Solutions, AI Governance, AI Ethics & Responsible AI, Software as a Service (SaaS), Agentic AI / Generative AI / LLMs, MLOps & Model Governance, Product Management — AI Products, Machine Learning / Deep Learning, AI Strategy, Customer Relationship Management (CRM), Business Development
Experience

Head of Artificial Intelligence
Mumbai
Leading the enterprise AI mandate for a $29 B global conglomerate (automotive, farm equipment, hospitality, real estate). ▸ Enterprise AI Strategy & Governance — Defining and executing the group-wide GenAI roadmap across business units. Advising CxOs on AI maturity models, digital transformation, and Responsible AI governance frameworks. Established the AI Centre of Excellence and cross-functional AI operating model. ▸ nAIna.ai — Autonomous Conversational AI Platform (Voice · Chat · WhatsApp · Web) • 500,000+ customer calls handled autonomously (≈ 28 FTE replacement) • 50,000+ lost leads re-engaged • 6,000+ high-quality sales enquiries generated • ₹3.4+ Billion attributed revenue · 1,700+ XUV 7XO bookings • Recognised in Satya Nadella's Coffee Table Book (2025) ▸ MLOps & AI Infrastructure — Established enterprise MLOps frameworks for scalable, compliant, and reproducible AI deployment across verticals. Driving Agentic AI adoption for operational efficiency. Skills: Enterprise AI Strategy, AI Governance, Agentic AI, LLMs (GPT-4, Llama 3), RAG, Conversational AI, Prompt Engineering, Python, Azure AI, MLOps, AI Risk Management, Revenue Ownership, Cross-functional Leadership.

Senior Vice President
Hyderabad, Telangana, India
AI division of Asia's largest Rated-4 Datacenter Network. ▸ Strategic AI Leadership — Designed and executed the AI strategy roadmap aligned with global business innovation goals. Spearheaded AI-as-a-Service offerings, architectural design for Sovereign AI clouds, and external partnerships. ▸ Business Development & Thought Leadership — Represented the organisation at global AI forums and CxO summits. Drove presales for enterprise AI solutions and strategic partner networks. Skills: AI Cloud Architecture, Sovereign AI, GPU Clusters (H100/A100), Strategic Partnerships, Business Development, Presales.

Associate Director
Gurugram, Haryana, India
India's largest & world's 3rd-largest airline (~32,000 employees). Co-founded 'Lab37' — IndiGo's AI Centre of Excellence & Analytics division — and scaled it to 26 specialists with an academic collaboration with IIT Delhi. ▸ 6Eskai — India's First GPT-4 Airline Chatbot • Live-agent dependency: 14% → 2% • Featured in Satya Nadella's Coffee Table Book (2024) • Covered by Zee Business, Aaj Tak, Web 3.0 • Catalysed a 6.37% uplift in IndiGo stock price within one week ▸ HR Bot — Slashed employee query response time from ~1 day → under 1 minute. ▸ Demand Forecasting & Revenue Management — Led ML model refinement for Network Planning; reduced prediction error from ~35% → ~15%. Customer segmentation drove ~1% CTR uplift in digital marketing campaigns. ▸ MLOps & Data Engineering — Deployed CI/CD pipelines on self-hosted runners; migrated analytics from Adobe to Google Analytics; optimised Azure private networking with auto-scaling for enterprise AI workloads. Skills: Azure OpenAI, LangChain, Vector Databases (Pinecone/Milvus), MLOps, NLP, Digital Marketing Analytics, Team Leadership, Budget Management, AI Centre of Excellence.

Lead Data Scientist
Cynax Labs
Dubai, United Arab Emirates
Dubai-based startup for drone-based surveillance and drug discovery. ▸ AiPOD — Led face-recognition systems, thermal weapon detection, and UAV license-plate reader. ▸ PREPAiRE — Directed drug-discovery web dashboard. Skills: Computer Vision, Deep Learning, OpenCV, TensorFlow, Real-time Inference, Edge AI, Python.

Senior Data Scientist
Abu Dhabi Emirate, United Arab Emirates
UAE's largest AI & cloud company with a supercomputing facility. ▸ Supercomputing-Scale AI (224 V100 GPUs) — Designed and deployed 7 AI systems on the Artemis Supercomputer: ImNav, AutoGeo, SatExplore, Object Segmentor (aircraft/vessel detection in SAR via HPC Slurm), Mosaic Generator, Fight Analyzer, and a full AI-as-a-Service suite (image tagging, NSFW filtering). All delivered via dockerised REST/gRPC APIs. ▸ 10-Year UAE Golden Residency — Awarded under the Talented Pioneers category by the UAE Government. Skills: High Performance Computing (HPC), Distributed Training, PyTorch, Docker, Kubernetes, Geospatial AI (GIS), Triton Server, gRPC, FastAPI.

Applied Scientist
Hyderabad, Telangana, India
▸ Traffic Sign Geo-tagger — Neural network to classify and geo-tag traffic signs in dashcam videos. ▸ Road Detector — Designed road-detection neural network for satellite imagery. Skills: Computer Vision, Semantic Segmentation, Object Detection, AWS SageMaker, Python.

Research Assistant
Indian Institute of Technology, Madras and Indian Institute of Technology, Patna
Chennai, Tamil Nadu, India
Tier-1 government-funded institutes (IIT Madras: NIRF #1, QS 88). ▸ 6 First-Author Publications — Super-Resolution, Deblurring, Video Summarization, Sentiment Analysis & Clustering across IEEE, Elsevier CVIU, CVF WACV, and SemEval (ACL). Skills: Deep Learning, Image Super-Resolution, CNNs, Research, Academic Publishing.
Education

Computer Science and Engineering
Worked on image and video Restoration using deep neural networks. Published 4 papers on the same. Artificial Intelligence -> Machine Learning -> Deep Learning -> Computer Vision. Studied in the Department of Computer Science and Engineering.
Dr. Vikram Singh's Contact Information
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