Dr. Sumit Mitra

CEO Tesco Business Solutions & Tesco India @ Tesco

About

I bring 26 years to experience in sales, strategy, organisation turnaround as CEO of Tesco Business Solutions, I lead a 5,000+ strong global team spanning five countries. My work focuses on creating a human-led, AI-powered, and value-driven organization, leveraging expertise in Finance, People Management, Property, Commercial Operations, Data Science, and Product Management. Together, we enable Tesco’s Retail, Wholesale, Mobile, and Banking businesses to achieve enterprise productivity, stronger controls, enhanced experiences, and sustainable growth. As Chairman and Founder of OmniSol since November 2025, I have been dedicated to transforming proven operational excellence into advanced, intelligent retail solutions. By combining Tesco’s deep retail expertise with innovative technologies and scalable models, we empower global retailers to enhance productivity, improve decision-making, and unlock long-term growth. My broader leadership extends to board roles at Booker Group, Trent Hypermarket, and SSON, where I contribute to shaping the future of retail and global business services.Prior to joining Tesco, I spent 16 years at BT in a series of global leadership roles spanning strategy, transformation, sales, and commercial management. I led organisation strategy and transformation, managed some of BT’s largest global contracts, and played a key role in driving growth across international markets. I then conceived, built, and scaled BT’s Global Business Services organisation from the ground up, establishing operations across nine countries and creating a high-performing organisation of more than 12,000 permanent colleagues. This transformation laid the foundations for one of the most respected GBS organisations in the industry.

Country

City

United Kingdom

Industry

Retail

Skill

Offshoring, People Management, Outsourcing, Team Management, Strategy, Business Management, Business Change Management, Client Engagement, Business Turnaround, Service Management, Performance Management, Start-ups, Management, IT Strategy, Telecommunications, Customer Engagement, Service Delivery, Managed Services, Business Transformation, Change Management

Experience

CEO Tesco Business Solutions & Tesco India

Tesco

2017-9 - Present · 9 yrs 1 mo

United Kingdom and India

Chief Executive Officer of Tesco Business Solutions (TBS), leading a 5,000+ strong global team across five countries. Building a human-led, AI-powered and value-obsessed organisation that combines the best of people, technology and data to reimagine how work gets done. TBS enables Tesco’s Retail, Wholesale, Mobile and Banking businesses through expertise in Finance, People, Property, Commercial Operations, Data Science and Product Management, delivering enterprise productivity, stronger controls, enhanced experiences and sustainable growth. Under my leadership, TBS has been recognised multiple times as SSON’s No.1 Global Business Services organisation and GBS Hall of Fame, setting new benchmarks for innovation, operational excellence and measurable business impact.

Chairman and MD

The Omnisol

2025-11 - Present · 11 mos

India

Chair and founder of OmniSol, an intelligent retail solutions business created to help retailers reimagine performance through the power of people, data and AI. OmniSol combines Tesco’s deep retail expertise with advanced analytics, scalable operating models and innovative technologies to solve real-world retail challenges. We partner with organisations to enhance experiences, improve productivity, strengthen decision-making through plug in-intelligence and unlock sustainable growth. Our ambition is simple: to shape the future of retail by transforming proven operational excellence into intelligent solutions that create measurable value for clients around the world.

Member Board Of Directors

Booker

2019-9 - Present · 7 yrs 1 mo

Global Advisory Board Member

SSON

2018-11 - Present · 7 yrs 11 mos

Board Member

Trent Hypermarket Pvt Ltd-Star Bazaar- A Tata & Tesco Enterprise

2019-2 - Present · 7 yrs 8 mos

Mumbai, Maharashtra, India

Advisory Board

CBI (Confederation of British Industry)

2018-8 - 2022-12 · 4 yrs 5 mos

New Delhi Area, India

Managing Director, Global Business Services, Board member BT in India

BT Group

2014-9 - 2017-8 · 3 yrs

Gurgaon/London

• Managed BT’s Global Business Services operations across 9 centres, supporting 120 countries with a team of 10k+ colleagues and 3rd parties. • Oversaw contract management of £6Bn Global contracts, including Finance Operations, Customer contacts, and Procurement. • Led the GBS team in managing £3Bn of BT’s spend, achieving operational excellence and cost savings.

Executive Vice President Global Contract & Commercial management

BT Group

2010-12 - 2014-8 · 3 yrs 9 mos

London, United Kingdom

• Accountable for managing £4Bn worth of contracts for BT’s Global Services division across 6 countries. • Responsible for overseeing commercial management supporting 26 languages. • Led contract negotiations and ensured compliance with legal requirements. • Implemented cost-saving strategies and streamlined contract processes.

Director Corporate Strategy, Global Services

BT Group

2009-11 - 2010-12 · 1 yr 2 mos

London, United Kingdom

• Led the turn-around of the Global Services division post the biggest Write-down in FTSE, focusing on global contract management improvement and cost transformation. • Implemented strategic initiatives to drive operational efficiency and financial performance within the division. • Successfully managed cross-functional teams to achieve key milestones and deliver results in a challenging environment.