Drew Hannaway

In my current role, I manage client intake and oversee the setup of services such as phones, internet, security, and furniture. I negotiate bulk deals for services, organize furniture deliveries and removals, and ensure smooth operations through effective coordination with the maintenance department. I also provide detailed billing for productions and act as the primary point of contact, offering exceptional customer service and ensuring all client needs are met. I lead client tours and assist productions in navigating our studio's resources, delivering tailored solutions for each project.

As Security Manager, I lead a dedicated team of security professionals, ensuring the safety and security of both clients and property on a 24/7 schedule. My role involves managing and optimizing security systems such as Keyscan Aurora and Milestone Systems, overseeing access control, camera maintenance, and scheduling. I am responsible for the development and implementation of department policies and procedures and maintaining up-to-date training for security staff. I also manage end-of-show billing for lost or damaged security equipment, and handle annunciator and alarm panels to ensure rapid response during any security events.

As Assistant Security Supervisor, I assisted in managing a team of security guards, overseeing access control, managing Keyscan and Milestone Systems, and ensuring secure entry to restricted areas. I played a key role in client service by verifying guests, signing them in, and ensuring smooth access to production areas. Additionally, I was responsible for programming and maintaining access cards for over 1000 personnel, setting timers for stages and offices, and providing regular incident reports.