dražen mijoč

* Business Analyst and Consultant Agency for: * business processes * digital marketing * e-commerce * webshops * telecommunications * product development

* Chief Operations Officer @ Tester d.o.o. * Responsibilities: * Business planning * Process analysis, improvement and optimization * Customer relationship management * Finance management * Purchasing management * Negotiation with partners and vendors * Documentation management * Project manager for EU and Croatian funding of new business incentives * Logistics management

* Preparing, planning, development and implementation of products and services * Making of product descriptions and marketing specifications and business cases * Demand monitoring, market potential analysis and identification of targeted market segments * Project management * Coordination of activities with relevant departments within company * Aligning of international projects with specificity of local market and marketing plan * Product lifecycle management in purpose of timely adjustment for market requirements * Production of ad hoc reports and their presentment in case of decision making

People management – planning, assigning, determining and coordinating of work distribution as well as following, valuating, and providing feedback to employees about their efficiency and score in accordance with defined standards Business improving - summarizing and making ad hoc reports, constant improving of business efficiency through out customer satisfaction and activity recommendation for improving and participating in projects within our responsibility Selection of feedback from employees and making final report for whole group, employee selection for mentoring/monitoring, selection of adequate contacts for resolving complicate customers queries/demands/complaints, as well as precisely, in time and adequate response for customers queries/demands/complaints.

* Responsible for helping customers in using their mobile phones * Helping customers to setup their computers and mobile phones to connect to the Internet through T-Mobile infrastructure * Support in all aspects of using cell phones, PDA's and computers

* Direct communication with customers and responding to their needs and inquiries * Involvement in customer feedback support * Advising and explaining the services of mobile operator * Correspondence between customers and responsible personnel in another department

* Educational practice * Help in transport and logistics * Comparison between acquired knowledge and real-time practice

* Educational practice * Operational manager and Ground staff operations * Working and familiarizing with reception and dispatch operations of passengers, cargo and airplanes * Communication with passengers, mostly foreigners, and a guide through airport

* Monitor and manages residential customer lifecycle * Develop an acquisition, development (cross-upselling) and retention offer (churn prevention, retention, relationship) for specific segment of Residential customers * Win new customers and migrate existing customers with new offers; cross- and up sell to existing customers; retain existing customers * Develop offers, supported by Market Development * Create and participates, advises, coordinates production and execution of campaigns * Manages the delivery of all customer facing direct outbound/inbound campaigns * Launch offers, supported by Market Communications, manage offers * Implement handset portfolio offers

* Develop an acquisition, development (cross-upselling) and retention offer (churn prevention, retention, relationship) for fixed service portfolio * Gain new customers and migrate existing customers with new offers; cross and up sell to existing fix customers and mobile customers; retain existing fix customers * Develop and create new offers * Create and participate, advise, coordinate production and execution of campaigns, activities and projects * Launch and manage offers * Present development of fix only and convergent customers * Report on weekly basis all necessary statistics for possible next steps to superiors * Report activities to Telekom Austria Group and cooperation with International Marketing

How to apply on Calls for proposal from EU and how to fulfill project documentation.