Drashti Tailor
Customer Service Representative @ UPS
About
🙋♀️Hello and thank you for visiting my LinkedIn profile! 👩🎓I am currently a senior at the University of Missouri-St. Louis (UMSL), where I am pursuing a Bachelor's degree in Computer Science and minoring iin Business Administration. My academic journey is fueled by a keen interest in staying updated with the latest tech advancements.🚀Outside of my coursework, I actively participate in hackathons and work on various projects in my classes, driven by the desire to transform knowledge into impactful solutions that can make a significant difference in society and the tech industry.💻I am particularly fascinated by the integration of technology and entrepreneurship. Exploring how tech innovations can drive business success and create value is something I am passionate about.🌟I pride myself on my problem-solving abilities and enjoy tackling challenges independently. My experience in the retail sector, where I collaborate with internal departments to meet diverse customer needs, has honed my skills in navigating complex problems effectively.✨As the Social Media Manager for the Women in Computer & Technology club, I engage with the community through coding and other tech-related activities, fostering an environment of learning and collaboration.🧠I am constantly exploring new tools and frameworks to expand my skillset and embrace new challenges. Additionally, I have a strong interest in the design aspects of UI/UX, ensuring that technology is not only functional but also user-friendly and visually appealing.💼In addition to these roles, I serve as the Vice Presidnet for the Indian Student Association (ISA) at UMSL. This position has enhanced my organizational and leadership skills, as well as my ability to balance creativity with strategic planning.🤝I am eager to connect, collaborate, and explore the exciting possibilities in the realms of technology, research, and entrepreneurship. Feel free to reach out—I am always open to engaging conversations and new opportunities!
United States
Greater Chicago Area
Retail
Microservices, Amazon Web Services (AWS), FastAPI, Group Work, Adaptability, Supply Chain Management, Logistics Management, Enterprise Resource Planning (ERP), Microsoft Excel, Attention to Detail, Program Management, Accounting, Team Leadership, Cross-Cultural Communication Skills, Time Management, Group Dynamics, Easily Adaptable, Logical Approach, Student Engagement, Analytical Skills
Experience

Customer Service Representative
St Louis, Missouri, United States
Supported business logistics operations by coordinating customer requests, tracking shipments, and maintaining accurate records across internal systems. Collaborated with operations teams to resolve issues, improve service efficiency, and support end-to-end supply chain workflows.

Active Learning Assistant
Led problem-solving sessions for 40+ students, reinforcing object-oriented programming and algorithmic thinking to improve understanding of core software development concepts Collaborated with faculty in an Agile-style environment to implement structured learning techniques, increasing student engagement and improving logical problem-solving skills

Technology Consultant
Provided technical support and troubleshooting for campus systems, improving system reliability and user experience for 2,000+ students and faculty Assisted in ticket analysis, system monitoring, and maintenance workflows, supporting efficient issue resolution and continuous improvement of IT operations
Education

Computer Science
Minor: Business Administration Relevant Courses: Object-Oriented Programming, Computer Organization and Architecture, Programming and Data Structure, Web Full Stack Development, Design and Analysis Algorithms, Intro to Data Visualization, Intro to Cloud Computing, System Programming and Tools, Python for Data Science, Operating System

Gained hands-on experience in international marketing during a study abroad program at Hochschule Bremen by leading group projects on Beck’s B2B strategy, applying the 4Ps, collaborating across cultures, developing selling skills through sales presentations, and presenting a final marketing strategy to a professional panel. Strengthened communication, adaptability, and teamwork skills by collaborating with international peers. adapted to a new classroom environment, practiced professionalism in group settings, and successfully navigated project-based work.
Drashti Tailor's Contact Information
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