Drashti Mehta

•Coordinating multiple marketing and operational projects using Basecamp, ensuring deadlines, tasks, and deliverables are met with 100% accuracy. •Streamlining communication between internal teams and external partners to maintain consistent project momentum and timely escalations. •Overseeing deliverables to ensure alignment with brand and quality standards across campaigns and client-facing assets. •Managing daily operations, tracking milestones, and driving accountability through structured progress updates and meeting notes. •Enhancing project efficiency through detailed documentation, proactive follow-ups, and strong stakeholder collaboration.

•Drove strategic B2B partnerships that increased brand reach and program participation across education and fintech domains. •Aligned online learning programs with marketing goals, ensuring timely execution and measurable growth in engagement. •Managed end-to-end marketing campaigns and partner collaborations to optimize visibility and customer retention. •Conducted market and trend analysis to refine program positioning and improve partnership outcomes. •Strengthened business relationships through consistent communication, reporting, and data-driven performance tracking.

•Led affiliate and IB acquisition projects, contributing to measurable growth in partner onboarding and business volume. •Conducted competitive analysis to identify gaps and recommend actionable strategies for marketing and operations teams. •Organized and executed training webinars to align partners with business goals and enhance collaboration. •Improved cross-functional workflows by coordinating between marketing, operations, and strategy teams. •Optimized processes that enhanced productivity, reduced turnaround times, and improved partner satisfaction.

•Provided high-quality support to US-based clients, resolving credit card and account queries with empathy and precision. •Managed escalations and complex issue resolutions by collaborating across internal departments to ensure timely closure. •Delivered consistent client satisfaction through clear communication and proactive problem-solving. •Documented customer interactions and maintained detailed logs to enhance service continuity and knowledge transfer. •Supported cross-functional efficiency by streamlining internal communication and case handoffs.