Dr. Ümit ÖZEN

Working with businesses to identify solutions to problems to maximize business performance, improve business processes, decrease risk and increase revenue. Especially on the following topics: - Process Management (designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively) - Strategic Management (establishing an organization's long-term direction, set the specific performance objectives, develop strategies to achieve objectives and undertake to execute the chosen action plans) - Risk Management (identifying, assessing and controlling threats to an organization's capital and earnings) - Change Management (implementing strategies for effecting change, controlling change and helping people to adapt to change) - Organizational Development (aligning organizational structure, corporate culture, and the realities of work to respond to the needs of any business) - Customer Complaints Management (resolving individual complaints and identifying opportunities to make systemic improvements) - Business Operations Assessment (evaluating working effectiveness and suitability of systems through identification of defects, gaps, opportunities and areas of risk) - Lean Six Sigma (a statistical problem solving approach that seeks to improve performance by eliminating resource waste and defects)

- Designing processes by creating process diagrams to ensure continued success and process improvement discipline. - Identify opportunities and risks in processes and support the delivery of action plans from mindset to application. - Determine non value-added activities in processes to eliminate, refine, consolidate and digitalize the processes. - Measuring business processes’ maturity where the flaws are and what are the opportunities for improvement. - Lead employee recommendation system to offer useful ideas and identify potential improvements in the workplace. - Establish an effective company-wide documentation system to allow employees to quickly crucial documents. - Develop and implement a risk-based internal audit programs by supporting business objectives and targets. - Ensure effective internal audit reports to improve the company's key operational activities and internal controls. - Lead and organize ISO standards’ audits and its certification activities.

- Serve as a subject matter expert on the CEO, handling inquiries and developing action plans to be applied. - Works collaboratively with members of the senior management team to ensure successful outcomes. - Handles complex situations and multiple responsibilities independently to support the executive agenda. - Design and improve analyses and models to identify challenges and solutions across the company. - Establish a target determining and operating model to achieve milestones and goals of the company.

- Design business processes and streamline business operations to establish strategic focus and achieve targets. - Define company strategic plan and spread it in all processes using Balanced Scorecard Model to understand and measure KPIs deeply. - Establish strong cross-functional relationships to help driving business towards company objectives.- Make and lead lean six sigma projects to achieve higher quality outputs, less cost and less time. - Structure an enterprise risk management structure and a risk scorecard to achieve targets effectively. - Analyze business problems to build and communicate efficient and effective modelling and data mining solutions. - Audit and evaluate processes' activities to increase more value added activities using business excellence management tools and ISO standards. - Leading certification process of ISO 9001, ISO 27001, ISO 14001, ISO 45001, ISO 31000 and ISO 22301.

- CARREFOURSA: Modeled business processes, structured balanced Scorecard Model, moderated strategy meetings, audited markets, restructured customer complaints systems during 2.5 years. - YDS BOOTS: Defined, restructured and modeled business processes, structured balanced Scorecard Model, moderated strategy meetings, audited plants and warehouses, done several lean six sigma projects during 10 years. - KLIKSA: Defined and modeled all business processes, and audited distribution warehouses during one year. - BOSCH: Structured and modeled enterprise risk management system for all Bosch Automotive Plants by doing several workshops with all process owners, defined business processes, gave several risk management awareness trainings during 1.5 years. - YKM: Defined and modeled all business processes before merging with BOYNER during 6 months. - TEKNOSA: Gave Lean Six Sigma Green Belt trainings, moderated lean six sigma projects, audited stores according to ISO standards. - VODAFONE: Risk management certified auditor trainings was given to top managers for the first time in the world. - BUDERUS: Moderated enterprise risk management workshops with top managers during 2 weeks. - BORUSAN MANNESSMAN: Gave several customer complaints management system trainings during one year. - KAYSERIGAZ: Moderating strategy discussions between groups to define company strategies and targets. - BAKU ELECTRONICS: Audited electronic retailing stores in Baku, made recommendations to improve processes in stores, moderated company yearly strategy meetings during 3 months. - FIERA DE MANILA: Gave and organized several international seminar-workshops and six sigma conferences in Philippines during 2.5 years. - POLISAN: Analyzing Finance and ERP processes to determine improvement areas and compare current processes with the best practice applications. - SEV: Structuring, improving and developing all education processes of SEV Headquarter and all American Schools in Istanbul, Izmir and Tarsus.

- Managed Lean Six Sigma projects to maximize efficiencies and profitability in processes. - Led ISO 9001 and ISO 10002 certification activities. - Modeled and redesigned all business processes and documentations. - Translated company strategies into actionable objectives (KPIs) in Balanced Scorecard Model. - Structuring company risk map by determining business risks (KRIs). - Done more than 30 lean and six sigma projects, and had savings more than 15 million USD. - Got ISO 9001 and ISO 10002 certifications from a worldwide auditing company BSI. - Minimized %10 headcount by eliminating non-value added activities in source-intensive processes. - Process Management and Balanced Scorecard applications were granted as “The Best Practice Application” by Sabancı Holding among 57 different Sabancı companies applications. - Teknosa Quality Management model was selected as “The Best Practice Application” by BSI in 2010. - Gave a webinar on ‘How to Build and Maintain a Successful Quality Management System’ which was the most listened webinar in Europe in 2008. - Teknosa Process Management and Balanced Scorecard Model were selected as “The Best Practice Applications” by QPR in 2008. - Teknosa lean six sigma projects were always awarded in Gold Collar Awards of Sabancı Holding every year. - Two six sigma projects were selected as the top 10 Projects by IQPC in 2010. - Established “Employee and Customer Suggestion System” successfully. - Organized and moderated Strategy Search Conference in 2008 and 2009.

- Evaluated new business opportunities and investments. - Applied a series of strategy workshops to brainstorm opportunities, prioritize strategic options, identify and discuss strategic needs and potential pitfalls. - Analyzed business portfolio strategically to achieve company targets. - Evaluated new investment projects in Jordan, Egypt and Russia. - Moderated Strategy Workshops for each business unit to determine brand strategies and targets. - Gave strategic management seminars to increase strategic intelligence of company.

- Worked with the Operations team, IS&T team, Business Supply Chain teams and the Sourcing team to develop and integrate overall planning activities into a cohesive Business Resource Planning (BRP). - Improved “Sales and Operations Planning (S&OP) Activities” throughout the organization. - Done Six Sigma projects to reduce defects and increase profit. - Achieved Sales and Operations process excellence by applying “Oliver Wight’s Class A Checklist”. - Applied “DuPont Enterprise Resource Planning (ERP) Model” in all plants (Germany, England and Turkey). - Developed “A zero-based inventory model” to optimize working capital. - Improved sales forecasting capabilities and production management. - Completed the 4-week “6 Sigma Black Belt” training given by DUPONT in Holland and finished 3 projects.

- Lead all strategic planning and investment studies of holding and group companies in the direction of strategies. - Identify, disseminate and monitor short-and long-term strategic goals of holding and group companies. - Design effective strategic evaluation systems by including departments and group companies to present the Board. - Coordinate all SWOT analysis studies to support business plans and strategies of Holding and each group companies. - Create and manage balanced scorecard process which supports business plans of the Group companies. - Monitor deviation of corporate goals, determine the causes of deviations, and identify improvement areas. - Take part in the teaching of strategy, business plan and corporate objectives as an internal trainer in group. - Search and evaluate potential new business areas and opportunities in accordance with holding growth strategies - Conducts market, competition and industry analysis to screen new business opportunities, develops pilot projects to test these opportunities. - Make feasibility studies of company mergers & acquisitions and strategic partnership and lead the related process. - Coordinate and support the strategy development processes of the group companies ensuring their strategy is in line with their defined roles in the portfolio. Achievements: - Modeled current and future SABANCI business portfolio matrix by working with MCKINSEY Company. - Created a “Competitor Analysis Reporting System” and reported to holding board members weekly. - Prepared and determined Holding investment evaluation criteria and applied in all feasibility studies. - Evaluated new investment areas: Electronic Retailing (Teknosa), Textile (Giysa), Food (Aytac), Food (Danonesa). - Evaluated privatization projects: Telecom (3rd Mobile Phone), Paper Manufacturing (SEKA), Food (Sugar), Food (Salt).

- Managed “Profit Margin Management” throughout the organization to increase gross profits and customer satisfaction. - Reported pricing and costing levels of all machines and products in cost-volume-profit analysis for better margin management. - Parallel with pricing strategies, developed pricing and promotion solutions together with sales teams. - Led Management Information System (MIS) project working with Tubitak. - Done feasibility projects like collecting waste paper, workforce optimization and stock optimization. - Restructured sales strategies to increase profitability through the application of the break-even points analysis. - SEKA rapidly delivered improvement in business results and moved into profit in 1994. - The general manager was selected “The Most Successful Manager” by Milli Prodüktivite Merkezi (MPM). - Unproductive paper machines and plants were sold, thus privatization first started.

- Developed an optimal distribution model of all Arcelik products from plants to depots, from depots to stores throughout Turkey. - Made %30 decrease in total distribution cost. - Published in national and international scientific magazines and presented in many conferences.