Dr. Tunesia Benard

•As a Project Manager consultant, facilitated as an expert advisor and strategic partner to organizations, leveraging deep project management expertise to optimize project delivery and enhance overall project management capabilities. Worked across various projects, departments, and different clients, providing guidance, implementing best practices, and leading critical initiatives. Instrumental in setting up client’s Project Management Office (PMO). Established key performance indicators (KPIs) to measure project health, generate insightful reports, and present findings and recommendations to leadership. •As a Product Owner consultant, guided Product Owners on how to elicit, analyze, and document, user stories and other product requirements; create, maintain, and continuously refine the product backlog including writing clear, concise, and testable user stories; prioritize backlog items based on business value, technical feasibility, urgency, and stakeholder input and define clear acceptance criteria for each backlog item to ensure deliverables meet user needs. Guided Product Owners on how to prepare a Go-to-Market Strategy, collaborating with the various teams on launch plans and ensuring the product is ready for release and go-live, and how to implement and execute the product strategy and roadmap. •As an Agile Coach, guided teams to self-organize, improve collaboration, and become more effective at delivering value. Provided mentorship by sharing knowledge, best practices, and lessons learned from past Agile transformations. Designed and delivered workshops and training sessions on Agile principles, Scrum, Kanban, and Lean. Assessed current organizational processes and identified areas for Agile adoption and improvement. Guided teams to identify relevant metrics, track progress, and continuously improve their workflow. Advised on and assisted with the implementation of Agile project management tools (e.g., Jira, Rally, and Azure DevOps).

• To understand the purpose and intent of the rationalized rules, confirm the future state, rules disposition, segment categories (i.e. Medicare, Medicaid, Commercial, HumanaOne, Dental, etc.) and identify those rules that will live in ODM and DEP. • Worked closely with Deloitte team and business stakeholders to maintain the product backlog for the product teams working on the rule’s rationalization effort. • Created epics, features and acceptance criteria for the rules rationalization refactoring effort. • Executed a newly designed and developed SharePoint site for Medicaid and Medicare platforms. • Utilized Salesforce to create custom reports for providers which were utilized to reduce costs. • Created custom Salesforce Dashboard for the benefits and enrollments migration project, developing detailing member account information, enrollment status, and benefits eligibility so that users could have in-the-moment information about their benefits with less than 3 clicks. • Collaborated with legacy and DEP IT technical team to assist with the rationalization effort for the business and validation rules to obtain alignment with the various rules disposition and segment categories. • Used the Deloitte InnoWake Rules Mining Tool to rationalize the business and validation rules. • Collaborated between product and operations team members for the rules mining effort. • Led and managed three product teams for the rules rationalization effort to perform a test & learn as apart of a POD teaming framework to accelerate the velocity of rules rationalization by Humana. • Rationalized with the product teams over 3,000 rules in CI CMS and Automated Mapper (AM) and over 2,000 rules in Automated Enrollment (AE). • Responsible for delivering ServiceNow product installation to scope, time, and budget as contracted with the customer. • Portfolio reporting: provided weekly and monthly updates to include status, risks, and escalations to the leadership team.

• Lead and facilitate software teams on the ART through development and delivery, guiding the transition to and implementation of SAFe. • Initiated, managed, and executed AHA requests for Optum Behavioral Health product roadmap as an intake channel to accept any work request. Reviewed the intake and managed/prioritized the request progress. Requests are raised to the AHA admin team. • Executed the export of EDW (Enterprise Data Warehouse) reports from the Sybase, Python, and Hyperion servers to Snowflake in the Optum Behavioral Health Data Platform Group (OBH-DP) in the One Model cloud application as well as for Tableau and PowerBI. • Led the IT support team project working with Salesforce Service Cloud to significantly reduce case escalations and fast-tracked high-priority tickets to speed up the process of closing out tickets and cases. • Led the initiative for the development and migration of the Blue Cross Blue Shield Missouri provider portal implementation to enhance the user experience for their clients. • Created use cases, user stories, features, epics, and acceptance criteria and communicated them effectively to the agile teams. • Established governance practices to expedite resolution of issues that may potentially impede use of the ServiceNow tool or impact release activity to ensure tool use maximization and continually drive positive ticket closure results. • Managed and executed the enterprise of Remedy to ServiceNow. • Facilitated data mapping analysis, load, and validation from Remedy to ServiceNow. • Facilitated stakeholder meetings for the transition from Remedy CMDB to ServiceNow CMDB. • Collaborate with the communities of practice, develop, and conduct Agile-oriented training, and identify and deploy key metrics to enable continuous improvement. • Facilitate impediment resolution in a timely, cost-effective manner. Managed resolution of bugs and defects in user stories. Act as a conduit to other teams and lines of business stakeholders.

• Managed critical pre-production/post-production milestones for Waterfall and Agile projects. • Tested deliverables functionalities to ensure the product met the business technical requirements for production and go-live release. • Developed program requirements, determined objectives, and established scope including defining the roadmap and working together with engineering/business owners. • Working on a project managing the contract life cycle for suppliers and provider’s distribution of software services to the provider portal. • Worked closely with the Portfolio Manager to produce artifacts such as product backlog, sprint backlog, and burndown reports. • Managed the migration of Tableau reports into the Salesforce service cloud to capture providers, network clinics, and patient appointment data. • Worked with Scum Master, Agile teams, and business feature owners to prepare for PI Planning. • Adjusted scope, timeline, and resources appropriately to effectively manage cross-functional dependencies, risks, and changes, managed and mitigated bugs and defects user stories with the developers and architects. • Created use cases, user stories, features, epics, and acceptance criteria and communicated them effectively to the agile teams. • Implemented a ServiceNow workflow re-design, self-service portal form design, access control and other customization required to support ServiceNow ticket submission and fulfillment processes that leverage best practices. • Created/controlled communication strategies to alert stakeholders to program status, problems, and risks. • Assisted with driving technical analysis, design, development, testing, implementation, and post-implementation phases in collaboration with cross-functional teams and developers. • Defined key metrics and promoted cross-functional program delivery. • Influenced product decisions to align with senior management initiatives.

• Managed Agile Release Train (ART) while effectively interfacing with project sponsors and stakeholders, achieving mutually agreeable deliverables, timeframes, and outcomes. • Executed implementation of the Provider Portal for the Medicare Provider Management platform to enhance the user experience. • Managed projects using Salesforce cloud to ensure providers had up-to-date data on patient’s records and appointments. • Engaged with the business partners/stakeholders for specific health plans to evaluate the product roadmap identifying features for development and definition of done for each feature. • Successfully facilitated the implementation of ServiceNow Incident, Request, Knowledge, and Reporting modules for over 3,000 users with IT teams. • Executed the release of a new SharePoint site for the Data Analytics team for the patient portal data. • Worked with Scum Master, team, and business feature owners to prepare for PI Planning and refined the backlog for the PI planning team breakout planning sessions. • Worked with the business to identify test cases for automated testing and coordinated product integration testing. • Prepared for PI Planning session and prepared the team backlog in advance to estimate features. • Led the development teams to size features and stories to determine the program increment based on the team’s established velocity. • Working with the architects and technical leads identifying non-functional requirements. • Managed team backlog to ensure the consistency of a healthy backlog. • Created use cases, user stories, features, epics, and acceptance criteria and communicated them effectively to the agile teams. • Planned/coordinated production validation meetings for releases. • Tested all deliverables functionalities and results with developers in the QA environment to ensure the product met the business technical requirements before providing a demo to the business and stakeholders for production and go-live release.

• Facilitated actively in daily stand-ups, sprint planning, sprint reviews, sprint showcases, and retrospectives to drive team alignment on product vision/value delivery to adhere to the SAFe methodology. • Defined and communicated prioritization of product requirements with business value and tradeoffs. • Facilitated the implementation of ServiceNow activities including OCM (Organizational Change Management), stakeholder management, and 3rd party vendor management of system’s integration partner, budget management, and MDM data integration. • E-commerce experience using Salesforce cloud and marketing platform to manage and report customer and client’s products and services invoices and payments. • Assessed value, developed business cases, and prioritized stories, epics, and themes to ensure work focuses with maximum value aligned with product strategy. • Led the implementation of the migration of the Workday and One Model application from the company’s internal HR system for exporting data from Tableau and Azure, closing out payroll, running RaaS reports, and providing an enhanced user experience for payroll activities. • Tested deliverables functionalities and results with developers in the QA environment to ensure the product met the business technical requirements. • Led and coached five offshore teams and two local teams through the planning ceremonies, agile processes, and methodology across different geographies and time zones. • Created use cases, user stories, features, epics, and acceptance criteria and communicated them effectively to the agile teams. • Managed the integration of multiple software applications to provide mobile, remote, and web services to external customers. • Maximized operational efficiencies to continuously improve initiatives for the Sprocket mobile web applications to provide customers and clients with continuous, secure access to real-time information.

• Successfully delivered well-designed ONE EVA tools and crew aids with the NASA team for the Astronauts. • Liaised between business and technical teams to achieve on-time delivery, on-budget, and ensured that the deliverable met the business specifications. • Executed project closure activities, communicated the project acceptance, handover documentation, ongoing activities to accountable teams, and completed post-implementation reviews to identify areas of improvement. • Applied earned value management principles to keep projects on time and under budget. Implemented SAP and PeopleSoft for financial reporting. • Ensured projects were planned, executed with quality competence, capacity, systems, and tools for project execution. • Responsible for the execution and delivery of the ServiceNow application across the enterprise (i.e. Platform, Security and Compliance modules). • Maintained a project execution plan, responsibility matrix, charter, project control budget including staffing plan, risk management plan, lessons learned, change control log, project schedule using P6 Primavera and Microsoft Projects, and implemented a management of change procedure for all projects. • Presented monthly to senior management a project dashboard review presentation depicting the health of the project, forecast, current revenue, trends, quality records status, and milestone payment status. • Managed a team of 10 direct and 30 indirect team members for a large-scale project with a $14 million project budget; the project was delivered under budget and on schedule. • Devised program goals and continually assessed and aligned those goals to complete successful projects and initiatives. • Managed the professional development and training of team members, including employee evaluations to drive productivity and effectiveness. • Led Kaizen events to ensure quality development and continuous improvement of products and services for the business.

• Built and managed team velocity and user stories in Jira including the development of reports in Jira. • Managed risks throughout the project lifecycle and ensured quality project deliverables by preparing tactical and strategic plans balancing business needs, project management office (PMO), and industry direction. • Developed and managed budget and expenses for the PMO to achieve and align with financial objectives in Peoplesoft and SAP. • Successfully managed scope of work (SOW) that involved external vendors and internal stakeholders. • Managed Agile and Scrum projects while effectively interfacing with project sponsors and stakeholders, achieving mutually agreeable deliverables, timeframes, and outcomes. • Led all technology testing efforts across multiple projects to include integration testing, UAT, accessibility, usability, and performance testing while identifying, and addressing opportunities for process improvement, and delivering successful rounds of end-to-end testing. • Implemented ServiceNow application for IT tickets for an expedited user experience across the engineering department. • Coordinated meetings with various technical teams to discuss test cases and capture technical recommendations for projects, products, and services. • Trained and supervised Cost Specialists. • Attended change control board meetings seeking release approvals. • Maintained, recorded, and monitored all capital expenditures for large-scale projects.