Dr. Rashi Srivastava

1. Maintained all physician relationships and being a SPOC for all the empaneled doctors and health experts. Representative of all the in-house doctors, and specialists within & outside the organization. 2. Reporting Manager of all the in-house remote clinical team and managed their day-to-day operations & calendars. 3. Organized, conducted and implemented Trainings and Clinical Meets for the entire in-house clinical team. 4. Drove clinical utilization, audits and all clinical initiatives within the organization. 5. Primary interviewer and member of the clinical recruitment team. 6. Built, implemented and ensured compliance of Clinical SOPs, Policies and Strategies. 7. Service Operations Management of the company's flagship "8-week Online Vaginismus Healing Program" - right from lead generation to daily operations for each monthly batch. 8. Collaborated with cross-functional teams such as the Digital Operations team, Product team, and Customer Success team for new product/service development and escalation resolution.. 9. Stepped in as clinical coach to patients - handling patient and/or customer health queries. Guiding and directing them towards the right specialist. 10. Internal Committee member of the company's PoSH team. 11. Core member of the Leadership team (Senior/Top Management). Direct subordinate of the CEO and the Clinical Director of the organization.

1. Ensured facilitation of smooth processes and further coordination in patient care including doctor’s rounds, references, discharges, family meetings, etc. 2. Monitored discharges and ICU transfer-outs and reported the same to Medical Administration. 3. Addressed patient queries and grievances related to Medical Services, Assisted the team in resolution of grievances in family meetings. 4. Facilitation of communication between consultant teams and Patient/ Patient families related to their clinical status, treatment course, and prognosis. 5. Ensured timely intimation of discharges and monitored discharge TAT 6. Monitored planned discharges, DAMA cases, long-stay patients, visiting consultant patients. 7. Ensured critical report communication to consultant teams and monitoring of its documentation in case files. 8. Junior Doctors: Induction, Orientation, and Oversight, Duty Roster Preparation and Management, Attendance and Leaves and Discipline. 9. Audits and Documentation: Junior Doctors’ Handover Audit (Sample size – 5), Open File audits, and Closed File audits and ensured Medical Records completion in compliance with JCI, International Patient Safety Goals, and Patient Family Education, Locum Junior Doctors management and oversight. Duty allowances and Payouts. 10. Assisted Guest Relations Team and Marketing Team in deriving leads for good Video Testimonials. 11. Monitored and Reported timely COVID ward discharges and clinical updates, doctor’s rounds, COVID ICU shift-outs. Being SPOC for COVID wards and ICU. 12. ER Discrepancy-Root Cause Analysis of discrepancies. 13. Patient and Family Clinical Updates from Consultant teams. 14. Healthcare Worker Permit to locum doctors for ease of working during the lockdown in COVID-19 pandemic. 15. Vaccination Centre- addressing Medical Queries. 16. Coordinated between TPA desk, Consultant teams and Junior Doctors.

1. Played the role of the company's 1st line of defense if a user or physician has a query or concern, and directed them to the appropriate resources. Also, focused on the customer and physician care 2. Helped patients to cope with any mental, emotional, and physical issues that arose and developed plans to get users to the right resource. 3. Worked and cared for physicians with a professional and premium level of service. 4. Created and maintained patient care database by entering new information as it became available. Created and maintained a database that tracked clients served, categories of activities and time spent, for review and planning purposes. 5. Worked with the physicians to help triage patients as they arrived on the platform, including taking a medical history. 6. Contacted users (physicians, patients, corporate session attendees, etc.) post-experience and filled out their patient satisfaction survey. Recorded and managed patient satisfaction survey database. 7. Discussed and problem-solve ways to improve the overall experience for physicians and users. 8. Maintained communication as Patient Care Coordinator, representing HERdle.Health across multiple social media channels; including, but not limited to Facebook, Instagram, SHEROES application, etc. 9. Organized, supported, and hosted in the Health Hours (marketing campaigns).

1. Provided support in daily hospital coordination in terms of administrative support to the medical staff including doctors, nutritionists, and relationship managers. 2. Coordinated the process of patient admissions and discharges. 3. Verified the insurance information of all patients and handled the payments. 4. Educated the patients, relatives, or other members on various information, rules, and processes. 5. Checked inventory of medical equipment or stock of medicines and assisted in placing orders accordingly.

As a part of the Summer Internship Program in the MBA-HHM course, I worked as a Hospital Management Intern at this hospital for 60 days, getting to know and having an insight of all the departments in the hospital and their functioning too. I successfully completed two projects under Dr. Swapnil and Dr. Preeti, both Senior Managers - Medical Services, with respect to the Accident & Emergency Department and Medical Oncology Daycare Department respectively. Title of Projects: • Inventory Analysis and Improvements in the Accident & Emergency Department. • Patient Feedback Survey and Improvements in the Medical Oncology (Chemotherapy) Daycare Department.

Primary Consultation and Treatment.

SIHS, Pune (under SIU)

Successfully passed all 4 MBBS yearly examinations in first attempt with an aggregate of 62.65% (First Division) and successfully completed the compulsory one-year rotatory internship at various branches of MGM Hospitals located in Kamothe, Kalamboli and Vashi (Navi Mumbai).

Apeejay School, Nerul, Navi Mumbai. Successfully passed Senior Secondary School Certificate Examination (12th Std.) in 2011 with Science (PCB+M) under Central Board for Secondary Education (CBSE) by 84% Successfully passed Secondary School Certificate Examination (10th Std.) in 2009 under Central Board for Secondary Education (CBSE) by 89%.