Dr. Priyanka Kundrai

• Heading hospital operational and planning with focus on quality care delivery. • SOPs and protocols implementation aligned with NABH 6th Edition standards and monitored adherence. • Cross-functional recruitment and clinical orientation of doctors, nurses and paramedics. • Oversee medical equipment procurement and infection control norms. • Drive internal audits, mock drills and clinical reviews ensuring non-compliance. • EMR Implementation – Planning and execution of hospital-wide rollout of Electronic Medical Records system including User training, Workflow integration and Compliance mapping

• Oversaw of medical operations across key departments including ICU, ER, IPD, and MRD, ensuring quality care delivery and operational efficiency. • Core member of JCI & NABH accreditation teams, driving documentation, audit readiness, and closure of compliance gaps. • Monitoring and improving clinical quality indicators including CLABSI, CAUTI, VAP, and MCH metrics. • Managing medico-legal cases and overseeing transplant program coordination. • Serving as COVID Nodal Officer, leading government liaison, regulatory reporting, and portal management. • Streamlining discharge processes and clinical communication, improving TAT and patient experience (FOS). • Facilitated MDT meetings, infection review committees, and patient grievance resolution. • Led cross-departmental EMR implementation, enabling workflow standardization and data integration.

• Managed operations across IPD, MRD, ER, and Radiology. • Led NABH internal audits and implemented clinical quality initiatives. • Facilitated recruitment, CME programs, and appraisal processes for medical professionals. • Handled medico-legal cases and patient safety escalations effectively, minimizing reputational and legal risks.