Dr Manikandan Balasubramanian

• Leading enterprise-wide change management for AI-first delivery culture and adoption of AI/Gen AI tools, working directly with CxOs, Senior Leaders and stakeholders • Driving organization-wide adoption of AI capabilities and tools

• Established Engineering Excellence function comprising of Agile, DevOps, Testing and Accessibility CoEs to elevate the delivery standards • Driving delivery excellence and rigor • Managing organizational change management for the transformation initiatives • Managing internal and external communications

• Managing transformation and operational excellence of Internal IT function, digital backbone of the organization • Working with CxOs, Senior Leaders and Stakeholders on digital transformation initiatives

• Led program management and change initiatives for business transformation group

Responsible for enterprise wide Agile transformation

The Areas of Resposibility includes Strategize Process Improvement Prepare for Process Improvement Improve the processes Monitor and Control the Process Improvement Process Improvement Competency Development in the Organization Process Improvement Infrastructure Set up in the Organization

Have done Business Process Consulting assignments in Manufacturing, Specialty Pharmacy and Retail domain Responsibilities: Study AS-IS Business Process Visit the companies Identify the areas of improvement Identify the Solutions Recommend the Solutions Prepare the TO-BE Business Process

• Leading key processes of Six Sigma Core Group within a Large Relationship – Information Management and providing assistance in other key processes - Strategy & Planning, Training, Examination and Certification. • Mentoring Six Sigma projects in different business group in the relationship • Grooming Black Belts within Relationship. • Reviewing progress of the project at Tollgate reviews • Evaluate Six-Sigma Projects in line with GDC Business Goals & Objectives. • Conducting Green Belt Training for all associates and conducting Green Belt Exam • Process Owner of Process Improvement Project tracking Tool • Editor of Six Sigma News Letter • Incorporate, Institutionalise, and Propagate Results of Six Sigma Projects.

• Managing projects by SLAs • Defining, Collecting & analysing metrics for improvements • Interacting with Customers to understand the requirements & come up with Process Improvements • Defining scope for development and design as per the business needs. • Business process Analysis and detailing of the requirements

Responsibilities: • Develop the new process/ Programs • Prepare test plans, Test specifications • Prepare scripts for volume testing the system • Identify the scalability of the system quantitatively • Implement the optimized system • Provide post implementation support till the system is certified as stable

The scope of work involves. • Maintenance of programs for supporting the system. • Provide Enhancement to the system as per client requirements. • Creation of test plans for the modified programs and carrying out unit testing. Also, provide support during acceptance testing. • On call/Production Support.