Ismail Gursoy

Head of Corporate Performance Management @ LC Waikiki

About

As a strategic leader with 15+ years of experience across retail, telecom, logistics, and public institutions, I specialize in building high-impact performance management systems, driving organizational transformation, and aligning business strategy with measurable results. I hold a PhD in Business Administration and have led large-scale initiatives in global brands such as LC Waikiki, Turkon Line, and AssisTT (Turk Telekom Group). At LC Waikiki, I led the design and implementation of a hybrid OKR & KPI performance system for 7,000+ employees, aligning goals across departments and functions. I have also coached leadership teams, designed bonus systems, and improved operational efficiency through workforce and span-of-control modeling. Throughout my career, I have combined academic discipline with corporate agility. I’m passionate about turning strategy into execution, and execution into sustainable growth.

Country

Türkiye

City

Istanbul

Industry

Apparel & Fashion

Skill

Bonus, Coaching, Executive Coaching, Guest Lecturing, Operations Management, Supportive Services, Business-to-Business (B2B), Presentations, Open-Mindedness, Düşünce Liderliği, Finansal Danışmanlık, Sorun Çözme, Corporate strategy, Stratejik Planlama, İnsan Gelişimi, Koçluk & Mentörlük, Organizasyonel Liderlik, Kurumsal strateji, Organizasyonel Tasarım, Nicel Araştırma

Experience

Overseas Office Group Manager

OMSAN Lojistik

2026-2 - Present · 8 mos

Lecturer

Istanbul Kultur University

2024-9 - Present · 2 yrs 1 mo

Istanbul, Istanbul, Türkiye

Case Studies in Industrial Engineering

Head of Corporate Performance Management

LC Waikiki

2025-3 - 2026-2 · 1 yr

Istanbul, Istanbul, Türkiye

- Led the transformation of corporate performance management with a hybrid OKR + KPI model across 7,000+ employees. - Designed company-wide bonus models and implemented OKR coaching for department heads.

Organizational Development & Corporate Performance Management Group Manager

LC Waikiki

2023-4 - 2025-5 · 2 yrs 2 mos

Bagcilar, Istanbul, Turkey

- Led span of control analysis, workforce planning, and productivity improvements. - Designed and implemented performance systems for ~4,000 staff (Brands, Supply Chain, Outlet, Lab). 🎯Achievement: Established individual performance system for 1,500 staff.

Corporate Performance Management Group Manager

LC Waikiki

2022-11 - 2023-4 · 6 mos

Istanbul, Turkey

- Managed performance and bonus systems across entire organization

Head of Strategic Planning & Business Development & CEO Office

Turkon Line

2021-11 - 2022-11 · 1 yr 1 mo

Üsküdar, İstanbul, Türkiye

- Led corporate strategy formation, CEO office coordination, and performance management systems. - Conducted strategic workshops, improved business models, and managed international service development. 🎯 Achievement: Launched a new overseas service line and increased strategic alignment among business units.

Organizational Design & Strategy Consultant

2021-1 - 2021-4 · 4 mos

Istanbul, Turkey

- Delivered management consulting on workforce restructuring, strategic planning, and market research. - Assisted SMEs and mid-sized companies in performance system design and growth planning.

Head of Strategy Planning & Reporting

AssisTT

2019-7 - 2020-11 · 1 yr 5 mos

İstanbul, Türkiye

- Created 5-year strategic plans, performance dashboards (CEO & CXO level), and coordinated KPI execution. - Oversaw COVID-19 crisis management, workforce optimization for 12,000+ call center agents. 🎯 Achievement: Secured 10M TL in government support and established an R&D center accredited by the Ministry.

Strategy Planning & Reporting Manager

AssisTT

2014-10 - 2019-7 · 4 yrs 10 mos

Umraniye, Istanbul, Turkey

- Led strategic planning, CXO scorecards, performance KPIs, and transformation projects.

Strategy Planning Senior Expert

AssisTT

2013-11 - 2014-10 · 1 yr

İstanbul, Türkiye

- Developed operational KPI reports, managed location planning across 23 call center sites. - Handled budget forecasts and coordinated government incentive applications. 🎯 Achievement: Aligned strategic targets with capacity planning and increased location-level efficiency.

Coordinator | Zonguldak Investment Support Office

Western Black Sea Development Agency

2010-3 - 2013-11 · 3 yrs 9 mos

Zonguldak, Türkiye

- Led 15+ development projects to support regional industry, entrepreneurship, and innovation. - Facilitated investor relations and university-industry collaboration at a regional level. 🎯 Achievement: Launched region-wide entrepreneurship training and executed international partnerships for SME support.

Sales and Production Planning Expert

Calik Denim

2007-8 - 2010-1 · 2 yrs 6 mos

İstanbul, Türkiye

- Managed sales and production flow within SAP; coordinated client orders, reporting, and budgeting. - Collaborated cross-functionally to ensure timely delivery and sales performance visibility. 🎯 Achievement: Expanded customer portfolio and streamlined order-to-delivery processes.