dr.Islam Malik

• Organizational Development & Structure Management • Conduct job analysis, update job descriptions, and maintain job classification. • Develop and modify organizational structures, including divisions and job families. • Prepare organizational justifications, update charts, and archive approved versions. • Manage Performance Management System (PMS): Define KPIs, support performance appraisal cycles, track employee evaluations, and ensure alignment with organizational objectives. • Improve HR forms and support workforce planning and manpower budgeting. • Benefits Management (Medical, Allowances & Monetary Benefits) • Manage medical insurance operations (additions, deletions, amendments, exceptional cases). • Review medical data, reconciliations, claims, approvals, and provider communication. • Implement and reconcile all allowances (drivers, travel, transportation, housing). • Review documents, coordinate with Finance/Payroll, and prepare monthly benefits reports. • Update and review benefits policies and handle exceptional requests. • Salary Structure & Career Path Development • Develop and maintain salary structures, grades, and ranges; conduct market benchmarking. • Ensure internal equity in salary placement, promotions, and adjustments. • Design and update career paths, define progression requirements, and link them to competencies and training. • Support managers in applying career path frameworks. • Risk Management & Turnover Analysis • Analyze turnover monthly/quarterly and conduct exit interviews. • Identify root causes, assess risks, and recommend corrective actions. • Monitor retention trends and report on workforce stability. • Reporting & Analytics • Prepare regular OD, Benefits, Salary, and Turnover reports (monthly/quarterly/annual). • Use Excel/Power BI for data analysis, KPI extraction, and dashboard creation. • Archive all reports for audit and reference.

• Conduct job analysis and collect job-related data from different departments. • Prepare, review, and regularly update job descriptions using approved templates. • Develop the company’s organizational structure in line with its vision and objectives. • Implement periodic modifications to the organization chart, including adding, merging, or deleting divisions as needed. • Design detailed organizational structures for all departments in accordance with their functions and objectives. • Review job titles and classification categories to ensure alignment with the approved structure by the Central Agency for Organization and Administration. • Prepare organizational justifications and memos for new or revised job categories. • Coordinate with departments to ensure proper implementation and official approval of structure updates. • Archive and maintain all approved organizational charts and previous versions. • Develop and improve HR process forms and templates to enhance administrative efficiency. • Assist in workforce planning by calculating consumed and remaining manpower budget for the fiscal year.

• Prepare coordinate Organization Management related activities including: • Update, maintain company organizational structure, to ensure effective updated identification of responsibilities, objectives, requirements and competencies of the functions. • Execute coordinate the process of recruitment as per approved structure manpower plan, proposing the most suitable methodology in coordination with Superior starting from publishing recruitment ads till vacancy fulfillment maintain database updated to acquire new highly skilled professionals for the right position that meet company needs, expectations, internal culture and values. • Coordinate update related training matrix and plan, communicate with managers to define employees training needs based on priority, build a database of approved training providers, prepare update training calendar, perform needed coordination s for training execution internal and/or external to ensure the right investment on staff to guarantee the development of their knowledge and skills aiming the improvement of their performance. • Coordinate the process of performance management systems conduct orientation sessions about the performance management cycle procedures, follow up evaluations and enforce feedback. • Collect, analyze coordinate the performance appraisal local system results in a timely manner to ensure effective performance management process. • Coordinate collect the performance evaluation feedback received from managers with recommendations and comments. • Execute approved succession plans career development actions to improve professional career development.

• Develop and maintain organizational structures, policies, and procedures. • Conduct manpower planning and workforce analysis based on business needs and workload. • Monitor staffing levels and recommend workforce optimization initiatives. • Support organizational design and restructuring projects. • Participate in employee engagement, motivation, and retention programs. • Coordinate manpower requisitions and align hiring with approved workforce plans. • Investigate employee relations issues and recommend solutions. • Support performance management and succession planning processes. • Maintain organizational charts, employee records, and manpower databases. • Prepare workforce, productivity, and HR analytical reports. • Assist in developing training and development plans based on organizational needs. • Support job evaluation, job classification, and position management activities. • Collaborate with departments to identify current and future staffing requirements. • Ensure compliance with HR policies, labor regulations, and manpower budgets. • Research and implement HR and OD best practices to improve organizational effectiveness.

• Manage and follow up on employee promotions in governmental entities based on promotion dates and performance evaluation reports. • Handle and coordinate staff transfers between different governmental units and entities. • Process and monitor the regularization of employees who obtain higher qualifications during their service period. • Support workforce planning activities based on performance indicators and workload analysis. • Participate in developing training and rehabilitation plans to enhance employee performance and meet organizational requirements. • Determine the optimal workforce size across organizational units and redistribute surplus employees where needed. • Contribute to organizational restructuring initiatives in line with changing business requirements and modern developments. • Participate in developing and reviewing job grading, classification, and compensation structures.

• Responding to IT support requests over the phone, via email and in person. • Downloading, installing and configuring software to meet user requirements. • Ensuring correct use of applications, networks and equipment. • Testing and updating existing software. • Escalating advanced IT support cases. • Maintaining IT documentation including network and user details. • Documenting records of actions taken. • Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers. • Ensuring computer network’s optimal performance. • Working in a call center (where applicable).

• Handle all incoming/outgoing calls of the call center. • Provide follow up, occasional campaigns and call backs blended with normal inbound calls. • Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction. • Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.) • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc). • Communicate with other departments all relevant customer inquiries if applicable. • Achieve the requested staffed time on a daily basis to minimize lost call rate. • Provide proper information to customers with complete and comprehensive understanding of Vodafone products and services. • Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. • Respect and apply company vision, mission and values. • Fully understand both individual and company objectives, and work on achieving them effectively and efficiently. • Use available methods and tools to develop own skills. • Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc). • Keep up-to-date with all the services and products provided by vodafone . • Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s. • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

• Signing on new clients and helping them through the onboarding process. • Managing client bank accounts, including opening and closing accounts, and overseeing transactions. • Processing deposits, payments, and withdrawals. • Authorizing and evaluating overdrafts and loans. • Handling other transactions, such as writing cashier checks or money orders, when necessary. • Recommending and explaining banking services and products to clients based on their needs. • Presenting and cross-selling banking services and products to existing and prospective clients. • Collaborating with other banking professionals to ensure high-quality client service. • Resolving client queries and complaints. • Performing administrative and clerical duties, such as data entry and filing, when necessary.

• Signing on new clients and helping them through the onboarding process. • Managing client bank accounts, including opening and closing accounts, and overseeing transactions. • Processing deposits, payments, and withdrawals. • Authorizing and evaluating overdrafts and loans. • Handling other transactions, such as writing cashier checks or money orders, when necessary. • Recommending and explaining banking services and products to clients based on their needs. • Presenting and cross-selling banking services and products to existing and prospective clients. • Collaborating with other banking professionals to ensure high-quality client service. • Resolving client queries and complaints. • Performing administrative and clerical duties, such as data entry and filing, when necessary.

• Consult with employers to identify needs and preferred qualifications. • Interview applicants about their experience, education and skills. • Contact references and perform background checks. • Inform applicants about job details such as benefits and conditions. • Hire or refer qualified candidates • Conduct new employee orientations. • Process paperwork.