Dr. Gautam L. Sharma, PhD, MD, PGDHM, PMP, CPHQ, CIAP, CSSBB.

Led the operations management for the High-Performing Organizations (HPO) Program, overseeing the execution of its learning domains (Shaping Culture, Learning Management System, Leadership Learning, and Patient Partnership), resulting in the successful accreditation of 54 CPD hours. Facilitated the enrolment of 30 participants from 29 healthcare facilities and corporate departments across Hamad Medical Corporation, Qatar Primary Health Care Corporation, and Qatar Red Crescent, driving cross-organizational collaboration. Aligned training initiatives with organizational strategic plans and objectives, ensuring the program's alignment with key performance indicators (KPls) and success metrics. Developed and implemented the Kirkpatrick Program Evaluation Model, achieving a 92% participant satisfaction rate in post-program surveys, reflecting the program's effectiveness in meeting learning objectives and driving organizational improvements. Collaborated with leadership and the Institute for Healthcare Improvement (IHI) to design and co-design the program framework, ensuring comprehensive coverage of organizational performance improvement, productivity, and effectiveness Developed and oversaw a training curriculum tailored to the organization's specific needs, enabling trainees to acquire skills aligned with learning domain objectives and strategic goals. Engaged and managed stakeholders, including the Scientific Planning Committee, Operations Team, Speakers, Facilitators, and Moderators, to establish robust evaluation processes that measured the program's impact and effectiveness. Analyzed data, participant feedback, and performance metrics to identify areas for improvement, making necessary adjustments to enhance program outcomes. Ensured efficient program execution, meeting established timelines and budgetary constraints while maintaining compliance with quality assurance processes.

Program Manager and Improvement Advisor for the Qatar National Value Improvement Collaborative (NVIC), leading the spread and scale-up of value improvement initiatives across 12 facilities, including both HMC and non-HMC healthcare institutions. Served as Quality Improvement Science Faculty, Mentor, and Coach, guiding multidisciplinary teams in applying advanced quality improvement (QI) methodologies and tools. Fostered a culture of continuous improvement through mentorship and coaching, enabling teams to enhance care delivery and operational efficiency. Applied Value Improvement Methodology and the Model for Improvement, facilitating teams in implementing QI projects that focused on optimizing care processes, improving patient outcomes, and reducing healthcare costs. Provided expert guidance in developing and utilizing Output, Process, and Balancing QI Measures to track and sustain improvements. Led the execution of QI projects across various healthcare settings, resulting in measurable improvements in patient care, resource utilization, and service delivery. Ensured alignment with organizational strategic goals and healthcare quality standards. Facilitated training and workshops for healthcare professionals on both basic and advanced QI methodologies, including the use of QI tools such as PDSA cycles, control charts, and root cause analysis. Empowered teams to drive sustainable change through data-driven decision-making and continuous evaluation. Contributed to the development of a value-driven healthcare culture, promoting the adoption of evidence-based practices and the systematic spread of successful interventions across multiple facilities Collaborated with senior leadership to ensure the successful implementation and scale-up of QI initiatives, aligning program objectives with the organization's overall mission to enhance value and quality in healthcare

Led and facilitated multiple Quality Improvement (QI) training programs, coaching over 500 healthcare professionals across diverse roles and specialties, resulting in significant improvements in patient safety and quality care across the organization. High-performing Organizations (HPO) Program Directed a 6 to 8-month live QI project-based program, contributing to the achievement of 54 CPD-accredited hours, and driving transformative organizational change Improvement Leadership Program Mentored participants through a 6 to 8-month live QI project-based initiative, resulting in 55 CPD-accredited hours and fostering leadership capabilities within the healthcare workforce. Clinical Care Improvement Training Program Spearheaded a 6 to 8-month live QI project-based program, delivering 64 CPD-accredited hours and enhancing clinical care quality across multiple departments. Intermediate Quality Improvement Course Designed and instructed a 3-day intensive course, awarding 17 CPD-accredited hours to participants, focusing on advanced QI methodologies and tools Conducted a I-day foundational course, imparting essential QI skills to healthcare staff, with participants earning 6.5 CPD accredited hours. Learn QI Webinar Sessions Developed and hosted live webinar sessions ranging from 1 to 2 hours, providing up-to-date QI knowledge and practices, with participants earning 1 to 2 CPD accredited hours per session. Clinical Care Champions Coaching Program Coached clinical care leaders for over 27 hours across 4 cycles, resulting in 27.75 CPD accredited hours, empowering champions to lead QI initiatives within their teams Facilitated learning sessions lasting 18 to 22 hours, contributing to 17 to 22 CPD-accredited hours per series, promoting value-based care initiatives on a national scale. Implemented the Kirkpatrick Program Evaluation Model across various programs, achieving an average 90% participant satisfaction rate.

Program Manager for the Qatar National Patient Safety Collaborative (NPSC),overseeing the strategic planning, execution, and evaluation of patient safety initiatives across multiple healthcare facilities, resulting in improved patient safety outcomes and enhanced clinical practices. Led the HMC-Corporate Medicine — Clinical Care Champions Coaching Program (4C-VTE Program) from March 2022 to August 2022, serving as both Program Manager and Lead Faculty. Guided multidisciplinary clinical teams in implementing evidence-based practices to prevent venous thromboembolism (VTE). Developed, designed, and executed the "VTE Clinical Care Champions Coaching Program," achieving 27.75 CPD accredited hours. Successfully enrolled 97 participants from 11 clinical multidisciplinary teams across Hamad General Hospital, Corporate Emergency Department, New Surgical Specialty Hospital, and the New HMC Trauma Centre. Facilitated the development of clinical care champions, enhancing their skills in patient safety and quality improvement through targeted coaching and mentorship, leading to a measurable reduction in VTE incidents across participating departments. Collaborated with senior leadership to align program goals with organizational objectives, ensuring that the coaching program supported broader patient safety and quality improvement strategies. Implemented robust evaluation processes, utilizing the Kirkpatrick Program Evaluation Model to assess program effectiveness, which resulted in a 95% satisfaction rate among participants and demonstrated significant improvements in clinical care practices related to VTE prevention. Played a pivotal role in advancing a culture of safety and continuous improvement across HMC, contributing to the organization's reputation as a leader in patient safety and quality care.

Program Manager for the Improvement Leadership Program (ILP) Cohort Il overseeing the successful implementation and facilitation of this key quality improvement initiative. Managed all aspects of the program, from participant enrollment to curriculum delivery, ensuring that healthcare leaders were equipped with the skills and knowledge necessary to drive organizational improvement. Program Manager for the Clinical Care Implementation Training Program (CCITP -2) serving as a coach and facilitator for multidisciplinary teams across Cuban Hospital, Mental Health Services, and the Qatar Rehabilitation Institute (QRI) within HMC. Guided teams through the application of quality improvement methodologies to enhance patient care and clinical outcomes. Profile Manager for the Senior Leader Quarterly Report, coordinating the development and dissemination of detailed reports that tracked the progress of quality improvement initiatives across HMC. Provided insights and recommendations to senior leadership based on data analysis and program outcomes. Program Manager for the IHI Open School Program, facilitating the integration of IHl's online learning resources into HMC's educational framework. Promoted the use of these resources to enhance the quality improvement competencies of healthcare professionals across the organization. Program Manager for Weekly Learning Sessions, organizing and leading regular training sessions focused on quality improvement methodologies and best practices. Engaged healthcare professionals in continuous learning and skill development, fostering a culture of excellence and innovation. Led cross-functional teams in the design, implementation, and evaluation of quality improvement projects, ensuring alignment with HMC's strategic goals and quality standards. Drove the adoption of evidence-based practices and promoted the sustainable improvement of healthcare services.

Program Manager for the HMC Haemovigilance System Development Program, where I facilitated quality improvement initiatives for the Corporate Blood Transfusion Committee and the Chair of Haemovigilance at AED-Blood Donor Center, HMC. Program Manager for the HMC Haemovigilance System Development Program, where I facilitated quality improvement initiatives for the Corporate Blood Transfusion Committee and the Chair of Haemovigilance at AED-Blood Donor Center, HMC. Spearheaded the development of an improvement model for HMC Haemovigilance, engaging key stakeholders, forming a Task Force, and achieving measurable results. Facilitated and mentored the NCCCR Quality & Risk Management team on the implementation of a Quality Improvement Model, which resulted in a 20% increase in patient consent compliance under the Corporate Quality Management Program. Led the HGH-MICU Clinical Team in managing hypoglycemia incidence crises as part of the Clinical Care Implementation Program. Provided leadership and guidance to ensure effective clinical responses and improved patient safety outcomes. Developed and streamlined the Physician Activity Modeling Process by coordinating with Medicine Division Heads and 269 Consultants. Provided comprehensive training on CPT (Current Procedural Terminology) codes and integrated their usage with CERNER for quality improvement. Developed a monitoring dashboard to track and enhance physician clinical activity. Established the Medicine Mortality and Morbidity Review System Program for HMC by developing a standardized Mortality Morbidity Tool and Morbidity List. Trained clinical staff on the effective use of these tools to improve clinical outcomes and reduce mortality and morbidity rates. Developed and implemented the Maternal and Perinatal Morbidity and Mortality Review System for HMC. This involved creating specialized tools and training clinical staff to enhance maternal and perinatal care outcomes

Led Quality Enhancement Programs across various initiatives, focusing on improving healthcare delivery and operational efficiency within Hamad Medical Corporation (HMC) and affiliated hospitals. Facilitated the HMC Corporate Emergency Care Multidisciplinary Department Team (ECMDT) Committee Program, providing comprehensive project management support. Oversaw the coordination and management of workstream areas, addressing actions escalated by the ECMDT team, and ensuring timely and effective reporting. Improvement Advisor, Mentor coach for the Al Khor Hospital (AKH) in enhancing key performance indicators by focusing on critical metrics such as: 1. Percentage of Unplanned Readmissions within 28 days 2. Women Undergoing General Anaesthesia for Caesarean Sections 3. Percentage of Cancellation of Elective Surgeries Conducted a gap analysis on hospital functional bed capacities at AKH, Al-Wakra Hospital (AWH), Trauma Center Hospital (TCH), and Rumailah Hospital (RH) as part of the ECMDT workstream. This analysis identified capacity limitations and informed strategies for improving patient management and facility operations. ECMDT Improvement Advisor for the transfer of smear-positive TB patients to the TB Residence at Cuban Hospital, ensuring a seamless process for patient care and minimizing disruptions. Coordinated with relevant stakeholders to optimize patient flow and maintain continuity of care.

Led the Venous Thromboembolism (VTE) Program, successfully rolling out and scaling up the VTE Risk Assessment initiative using the In-Patient Risk Assessment VTE Order Form. Implemented the program across multiple departments to enhance patient safety and reduce VTE-related complications. Managed the Intra Venous Stat Medication Delivery Program at Hamad General Hospital (HGH). Achieved all process goals by measuring and analyzing process performance, leading to the elimination of process variance and improvement in medication delivery efficiency. Conducted an audit of walk-in patients in the Emergency Department at HGH for the Medication Modeling Project. This audit provided critical insights into patient flow and medication management, contributing to more effective emergency care processes

Lead the “Rashtriya Bal Swasthya Karyakram (RBSK) programme in the State. Initiated and introduced the School health – RBSK programme in the State. Strengthened the programme by providing the Master level training to the State doctors and creating the State Master TOT trainers for the programme. Lead and enhanced the recruitment process for recruiting One Thousand Nine Hundred and Eighty Four doctors in the state for running the programme. Timely intervention for strengthening the programme. Implemented quality solutions for the Child Health Improvement Programs and School Health Programs aimed at adolescents (6-17 years old). Developed and executed strategies to enhance healthcare services and outcomes for children and young adults across the state. Led master-level training for state doctors, designing and delivering comprehensive training programs for trainers. This initiative ensured the effective dissemination of knowledge and best practices among healthcare professionals, improving the overall quality of care. Enhanced the recruitment process for 1,984 doctors, 992 pharmacists, and female health workers (FHWs). Streamlined recruitment strategies and procedures to fill critical positions, thereby strengthening the healthcare workforce and improving service delivery.

Led the operationalization of First Referral Unit (FRU) hospitals across Gujarat State, achieving a 98% compliance successfully in making state 164 FRU hospitals fully operational and improving state maternal and newborn referral care services. Coordinated with consultants and officers of Reproductive Child Health programs to achieve a 2% reduction in mortality rates for mothers and newborns, through effective implementation and monitoring of health initiatives. Monitored, supervised, and evaluated the performance of referral units, playing a crucial role in upgrading and making 163 FRUs fully functional, thereby enhancing the quality of emergency and referral care. Proposed and implemented quality enhancement measures to address staff shortages at referral units, ensuring the availability of critical personnel and improving service delivery. Conducted gap analyses of post-training performance for Life Saving Anesthesia Skills (LSAS) and Comprehensive Emergency Obstetric and Neonatal Care (CEmOC) trained Medical Officers. Additionally, surveyed blood banks and storage units to ensure compliance and quality. Performed risk assessments for epidemic and pandemic outbreaks, and managed emergency crises effectively, including serving as Officer on Special Duty for Swine Flu management. Conducted quality audits and gap analyses of state district hospitals, sub-district hospitals, and Community Health Centers (CHCs), identifying areas for improvement and implementing corrective actions. Trained medical and paramedical staff in accordance with FRU guidelines, enhancing the capacity and competence of healthcare providers in referral and emergency care settings.

State Swine Flu Coordinator. OSD to Add. Director Public Health Departments, State Epidemic Cell, Health & Family Welfare Department, Govt. of Gujarat. Performed Risk assessment for Epidemic and Pandemic outbreaks and played a key role in managing emergency crises. Performed efficiently as Officer on Special Duty for Swine Flu (Influenza H1N1) Pandemic Crisis Management Officer, State Epidemic Cell. Coordinated State Public and Private Healthcare Facilities' Pandemic Crisis Management data reviewer and analysts for the State Epidemic Cell. Reports out for the state media, State officials and State Commissionerate, State Mission Did, Principle Secretariat and Health Ministry.

Conceptualized and implemented the Emergency Patient Receiving Centre and Media Visiting Cell, enhancing emergency response capabilities and improving hospital communication and media relations. Rationalized and restructured the Outpatient Department (OPD) to improve patient safety and streamline patient flow, contributing to more efficient and effective healthcare delivery. Implemented an improvement model for procedural biomedical waste management, ensuring compliance with regulatory standards and enhancing waste disposal practices. Identified areas for outsourcing and proposed innovative solutions to improve overall hospital quality. This included optimizing processes and integrating new practices to enhance service delivery and operational efficiency. Sustained quality control, quality assurance, and Total Quality Management (TQM) tasks across government hospitals, ensuring consistent adherence to quality standards and continuous improvement Appointed as Officer on Special Duty (OSD) for the newly proposed Medical College, ensuring compliance with Medical Council of India (MCI) inspection requirements and facilitating the accreditation process. Served as Liaison Officer for NABH accreditation of all government medical colleges and government dental and mental hospitals in the state, coordinating the accreditation process and ensuring adherence to standards. Certified NABH Assessor by the Quality Council of India (QCI), conducting assessments of government and private hospitals for accreditation and ensuring compliance with NABH standards. Led the establishment of a Trauma Centre and Emergency Medical Department at the hospital, significantly enhancing emergency care capabilities and patient management during crises. Organized and conducted health camps, health awareness programs, and blood donation camps, promoting community health and engagement.

Headed the implementation of the Hospital Management Information System (HMIS), being the first among all civil hospitals in the state to adopt this technology, significantly improving hospital data management and operational efficiency. Designed and implemented the Emergency Patient Receiving Centre for the first time in the state, enhancing emergency care capabilities and streamlining patient intake during critical situations. Led quality enhancement efforts for the associated Government Medical College, implementing strategies to improve healthcare services and maintain high standards of quality. Recruited and trained administrative assistants and medical staff, and sourced certification-based training programs including BLUE Code, Basic Life Support, Biomedical Waste Management, and Infection Control. This initiative improved staff competencies and adherence to healthcare standards. Trained non-clinical staff and reassigned responsibilities to better align with operational needs. Initiated the establishment of the State East-South Zone Trauma Centre at the hospital, enhancing trauma care services in the region. Analyzed and systematized the Patient Counselling Cell and OPD registration area, optimizing patient interaction and registration processes for improved patient experience and operational flow.

Managed non-communicable diseases within the assigned territory, overseeing relevant clinical rounds and contributing to effective disease control andmanagement. Provided clinical treatment to critically ill patients under the guidance of senior consultants, ensuring highquality care and adherence to treatment protocols. Executed emergency duties in the ICU with precision, demonstrating the ability to handle critical situations and deliver effective care in high-pressure environments. Performed routine and emergency clinical procedures during shifts, maintaining high standards of medical practice and ensuring timely intervention for patient needs. Provided acute resuscitation for trauma and other emergencies, responding swiftly to critical incidents and supervising health surveillance activities to ensure patient safety and care quality.