Dr. Gaurav Nigam

• Leading delivery for a top-tier U.S.-based bank, driving transformation through AI agent integration to streamline operations and reduce dependency on human agents—enhancing efficiency, scalability, and customer experience. • Spearheading cloud-native automation and intelligent infrastructure solutions across AWS, Azure, and GCP, aligned with business goals and ESG frameworks. • Architecting and operationalizing DevOps, SRE, and AIOps practices, embedding predictive analytics and observability into mission-critical systems. • Partnering with client stakeholders to reimagine service delivery models, leveraging AI-driven workflows and zero-touch operations. • Championing responsible innovation, mapping digital initiatives to sustainability goals and governance standards.

• Owned end-to-end leadership of IT Infrastructure Management Services, encompassing Cloud (AWS, Azure, GCP), DevOps, SRE, and AIOps platforms—driving revenue growth, P&L accountability, service excellence, and strategic solutioning. • Directed Managed Services delivery across multi-cloud environments, integrating DevOps and SRE frameworks to enhance reliability, scalability, and automation maturity. • Led a high-performing team of 300+ engineers, fostering a culture of innovation, continuous improvement, and customer-centric delivery. • Championed presales and solution architecture for IMS engagements, including RFP responses, technical proposals, and CXO-level presentations—accelerating deal closures and client confidence. • Institutionalized DevOps and SRE practices across multiple enterprise accounts, resulting in measurable improvements in deployment velocity, system resilience, and incident response. • Achieved significant cloud cost optimization through strategic FinOps initiatives and AIOps implementation using tools like Datadog, New Relic, and custom ML-based observability stacks.

•End-to-end responsibility for Cloud, Platform (including Mainframe Services), Storage & BUR IMS Capabilities. It includes Service delivery, Pre-Sales, Solution Design, People care & management. •Managing Service Delivery & offerings in Managed Services mode including Cloud (AWS, Azure & GCP) Wintel Servers, Citrix & Virtual Servers (VMware, Citrix, MS Hyper V) •Leading a strong team of 500+ Engineers. •Responsible for Presales support activities in IMS area including RFP, proposals, solution design, Customer Presentation etc

•End-to-end responsibility of Platform Practice (Wintel & UNIX). It includes Product Management, Pre-Sales, Solution Design and Delivery •Managing Service offerings in Managed Platform Services including Wintel Servers, Unix Servers, Citrix & Virtual Servers (VMware, Citrix, MS Hyper V & all Unix Flavors) •Architecting solutions for customer requests •Responsible for Presales activities in Platform area including RFP, proposals, solution design (GCC, iGCC, ODC), Due Diligence, Customer Presentation etc •Market analysis & new service line introductions •Providing consultancy services for Customers to manage their enterprise server operations.

• Responsible for 800+ Wintel resources across all delivery teams & Customers • Planning & monthly dashboards for Wintel • Customer Centricity & Customer Satisfaction across delivery teams • Competency building in Wintel area for TIS • Technical Escalation Management across TIS for Wintel • L1, L2 & L3 definitions / Framework creation • Unified Competency Framework for Wintel • Proactive hiring / Plan PAS based on the TIS funnel • Project allocation, resource utilization, career planning & mentoring. • Nonlinear initiatives for TIS including Resource Multi-skilling, De-skilling • Best Practices, SIP’s, Automation & SOP implementation across delivery / account teams • Technical Updates, open houses, community building & other collaborative activities including Virtual SME group creation. • Vendor / Alliance Management (Microsoft & Citrix) • Presales activities including RFP, solution design (GCC, iGCC, ODC), Due Diligence, Customer Presentation etc

AD & Exchange Migration Projects, BAU Support for WIntel for multiple Customers across the globe.

BAU Support for Multiple ML customers

6 Months Leadership Course by University of California Berkeley "Founder's Mindset"