dr.deepika singh

dav public school

About

9 + years of Hospital operations experience Handled Project team ,OP/IP services / Billing/Audits Handling / NABH / Public Relations / Digital PR / daily Trouble Shooting

Country

india

City

ahmadabad

Industry

hospital & health care

Skill

leadership, management, training, human resources, operations management, team building, customer service, microsoft office, policy, team leadership, program management, dod, strategic planning, military, project planning, team management, strategy, system administration, logistics, crm, employee relations, project management, government, budgets, data analysis, software documentation, facilities management, performance management, government contracting, vendor management, process improvement, supervisory skills, procurement, process scheduler, outlook, security clearance, analysis, quality assurance, contract management, time management, microsoft excel, operational excellence, excel dashboards, excel pivot

Experience

dav public school

head - patient care services

fortis healthcare

2016-6 - 2016-9 · 4 mos

Heading the overall department including OP/IP/ Health Check Process Tracking Conversions / Business Development / Marketing and Promotional Activities

opd incharge

fortis healthcare

2014-9 - 2016-5 · 1 yr 9 mos

Handling overall OPD team ,Call Center /Patient Grievance Handling / Daily MIS / Dashborads / Audits / Billing / Scroll/ Refunds /

assistant manager-operations

qrg medicare limited

2014-3 - 2014-8 · 6 mos

Assistant Manager - Operations during the Project Team of QRG Hospital Responsible for overall Process development / SOPs / branding / Quality Processes

assitant manager - customer experience management

manipal hospital

2016-9 - 2019-12 · 3 yrs 4 mos

Responsible for handling the overall Feedback Mechanism / Grievance Handling / Public Relations / Customer Experience Manangement / Customer Engagement / Customer Retention / Digital Engagement