Deven Phraviseth

Conducted a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests Adhere to HIPPA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents. Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership. Partner with other EcoSure and Ecolab teams to solve client challenges. Complete a budgeted number of visits each week, delivering an exceptional client experience. Utilize a tablet, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions. Supports the growth initiatives of our company and our clients

• Streamlined the integration of cooking school, private chef services, and catering operations, ensuring seamless alignment with overarching business objectives to enhance organizational efficiency and profitability. • Spearheaded business expansion by establishing key corporate partnerships and developing innovative outreach strategies, resulting in a measurable increase in brand recognition and revenue growth. • Designed and delivered tailored culinary experiences, driving client retention, repeat engagements, and long-term customer loyalty through personalized service offerings. • Oversaw financial operations, implementing cost-saving measures in procurement processes while maintaining product quality, ultimately improving profit margins.

• Orchestrated strategic partnerships, driving a 40% increase in corporate bookings and delivering substantial revenue growth over three years. • Directed and mentored a team of 30, ensuring operational excellence through exceptional customer service, adherence to strict food safety standards, and strategic financial management to optimize procurement costs. • Designed and led cooking classes for corporate teams, enhancing client retention and satisfaction through interactive experiences that strengthened customer relationships. • Ensured strict compliance with food safety standards, achieving a record of zero health violations. Standardized recipe documentation, improving operational consistency and quality control. • Leveraged CRM systems to monitor and analyze sales activities, pipelines, and forecasting, ensuring effective sales tracking and data-driven decision-making. • Analyzed customer feedback and market trends, identifying opportunities to enhance the sales process and elevate the customer experience.

As a licensed Life, Accident, and Health Insurance Agent, I provided tailored insurance solutions to individuals and families, helping them secure financial protection and peace of mind. My role involved prospecting, client education, and policy customization, ensuring each client received the best coverage for their needs. Key Achievements & Responsibilities: • Generated over $10,000 in total policy premiums, consistently exceeding quarterly sales targets. • Maintained a client retention rate of 70%, building long-term relationships and trust through exceptional service. • Conducted 100+ consultations per month, educating clients on life, accident, and health insurance options. • Developed a strong pipeline through networking, referrals, and community outreach, growing my portfolio by 30% year over year. • Assisted in processing X+ claims and policy updates, ensuring smooth transactions and client satisfaction. • By combining strategic sales techniques with a client-first approach, I successfully built a high-performing book of business while helping families achieve financial security.

Key Responsibilities & Achievements: •Led a team of servers, ensuring smooth operations and exceptional guest service. •Trained and mentored new hires, improving team efficiency and service quality. •Consistently exceeded sales targets through upselling strategies and personalized recommendations. •Managed VIP tables and high-profile guests, enhancing customer loyalty and retention. •Assisted in scheduling, shift management, and coordinating front-of-house operations. •Maintained a 98%+ customer satisfaction rating, ensuring top-tier dining experiences.

Summa Cum Laude