Douglas Overton

• Boosted commercial client customer engagement by 3000% in 30 days through creating impactful content for social media, web and print channels. • Crafted brand-specific success stories and case studies by delivering tailored solutions across various industries. • Achieved a 100% project completion rate on time and within budget by successfully planning and delivering visual content and multimedia projects from concept to production. • Maintained approved customer communication frequency, ensuring diligent interactions with high-touch clients. • Achieved 85-95% of outlined client market goals by developing targets based on comprehensive industry research. • Consistently produced high volumes of content for websites, promotional outreach, collateral, and printing materials for private and corporate clients. • Created and edited 30+ short-form videos, BTS content, and still photography for immediate client use with industry-leading software. • Responsible for CRM software management and maintenance across multiple clients. • Partnered with clients to develop digital marketing and content marketing campaigns used for client engagement via social media, in person sales and cold contact marketing resulting in digital content library of more than 300+ items.

My daily activities with the Ruby Bird Studio team included: - Attending to clients' needs while in the studio - Acting as a liaison between the staff and the studio manager - Monitoring and enacting equipment maintenance and adhering to the studio cleaning schedule - Painting Studio walls and performing repairs within the client space - Managed client accounting and studio booking - Participating in marketing strategies with the team to draw prospective clients and artists to the studio

As Application Support Team Lead it was my responsibility to coordinate and support a platform suite of more than seven different software applications in use by more than 10,000 users globally. • Lead global applications support team supporting more than 10 K users globally. • Acted as a Single Point of Contact and business relationship manager for major global clients, Including Nestle & Coca-Cola & Novo Nordisk on SaaS project and operation initiatives. • Built working knowledge and experience with identifying when to employ Agile, Waterfall or Blended project management methodologies for project execution. • Successfully directed and maintained SOX compliance initiatives across 7 SaaS applications and 10k+ internal and external global users to maintain up-to-date secure client access across multiple platforms on a quarterly basis for 3 years. • Developed business requirements, work and cost estimates and project plans for SaaS & IT application initiatives. • Worked in close partnership with Enterprise IT project management office to bring strategic focus to improvements, core process and enhancements within IT organization. • Created and maintained SaaS software documentation for internal and external use or consumption. • Developed & employed improvement plans encouraging professional development and growth within my global team.

• Successfully lead technology evaluations and application deployments for 100+ field technicians. • Created and maintained software documentation for internal and external use or consumption across field service organization. • Cultivated relationships with internal and external stakeholders to gain and keep buy-in and to foster cooperation between disparate technology teams. • Utilized customer service and soft skills experience to lead technology team through time sensitive & high priority software deployments with global partners. • Routinely worked with internal, external and executive level stakeholders to successfully develop, deploy and changes across multiple software applications.

Communications / Graphic Design Degree (AAS)