Douglas Robertson

Senior Project Manager/Leader @ Solicitor General | Solliciteur général

About

• Seeking IT Project Manager, Program Manager or Cybersecurity opportunities. • Project budgets up to $35M, reporting project actuals and forecasting project expenditure. • Twelve (12) years successfully delivering complex cross-functional cloud, on-premises and application projects/programs at the enterprise level by working closely with business, stakeholders, product, technology, infrastructure, and vendor teams. • Twelve (12) years Risk Management for projects and Change Management. • Two (2) years’ IT Audit Support, Audit Evidence Collection and Regulatory Compliance experience as ITSM Product Owner, plus eight (8) as a Project Manager. • Two (2) years’ managing and documenting IT Related Frameworks (COBIT, ITIL), and IT Standards, Policies and Procedures. • Four (4) years’ Business Case and Feasibility Analysis. • Four (4) years’ IT Service Provider Acquisition and Management. • Managed up to 5 direct FT reports and complex projects in matrix organizations, leading cross-functional teams of up to 50 resources. • Extensive experience with Atlassian (Jira, Confluence, JSM, Trello), MS Project and ServiceNow.

Country

Canada

City

Markham

Industry

Information Technology & Services

Skill

CSDM, CMDB, AODA, OHAS, Scaled Agile Framework, Databricks, Azure Databricks, Zero Trust, Diagramming, Miro, Objectives and Key Results (OKRs), Vulnerability, Identity and Access Management (IAM), SQL, Project Managers, Fraud Investigations, Risk Analysis, System Migration, Security Information and Event Management (SIEM), Amazon Web Services (AWS)

Experience

Senior Project Manager/Leader

Solicitor General | Solliciteur général

2024-4 - 2025-3 · 1 yr

Orillia, Ontario, Canada

Senior Project Manager/Leader responsible for implementation of multiple IT projects: - Law Enforcement Data Analytics. - Windows 11 Migration. - VoIP.

Senior Manager, ITSM

EQ Bank

2021-11 - 2023-7 · 1 yr 9 mos

Toronto, Ontario, Canada

• Owned all ITSM standards and ITIL processes. • Managed implementation of ServiceNow. • Managed Asset Management, Change Management, Incident Management and Problem Management. • Provided IT Audit support and ensured regulatory compliance.

Senior Project Manager, IT/Enterprise

EQ Bank

2021-5 - 2021-10 · 6 mos

Toronto, Ontario, Canada

Project Management for the ITIL, Azure Redesign and Disaster Recovery Testing projects. Project planning and financial management. Stakeholder and Risk Management. Facilitated project meetings, documented minutes and produced project reports. Managed risks, action items, issues, and decisions (RAID).

New Economy Practice Manager

TGT Solutions Inc.

2019-4 - 2021-5 · 2 yrs 2 mos

Toronto, Ontario, Canada

Project Management for Digital Transformation and Cloud Migration projects. Business Development for emerging technology and Business Analysis for new opportunities. Managed a team of FT Software Developers and Business Analysts. Partner Relationship Management and Collaboration. RFP and RFQ responses. Governance of PMO best practices.

Project Manager

TMX Group

2018-4 - 2018-12 · 9 mos

Toronto, Ontario, Canada

Projects Managed: ServiceNow Program Year 3; New office IT infrastructure build and data center consolidation; Cloud VoIP migration. Managed teams of 5 to 50+ resources, and budgets to $10M. Used Atlassian Jira and MS Project.

Project Manager

Soroc Technology

2017-2 - 2018-2 · 1 yr 1 mo

Toronto, Ontario, Canada

Project Management for Technology Operations: Cloud-based IBM Digital Signatures implementation; Microsoft Office 365 Cloud Migration. Followed and supported ITIL based standard operating procedures. Tools used: MS Project, ServiceNow, PlanView and MS SharePoint. Managed project teams of 5 to 20 internal and external partner (DXC, IBM) on-shore and off-shore resources. Governance, stakeholder management, status regular reporting, documentation, ServiceNow Change Management and ownership of Risks, Incidents, Issues and Problems to closure, escalating as required.

Senior Project Manager

CIBC

2014-6 - 2016-11 · 2 yrs 6 mos

Toronto, Ontario, Canada

Project Management for 40 to 50 projects for CIBC Technology Operations (8-12 at any given time), 2 to 12+ months duration, $100K to $1M+ budget. Followed and supported ITIL based standard operating procedures. Managed project teams of 5 to 20 internal and external partner (HPE, IBM) on-shore and off-shore resources. IT infrastructure: SAN storage/Databases; Data Centre Physical/Virtual servers (Linux, Windows); desktop software installation (PC & VDI); LAN/WAN configuration; vendor & cloud network connectivity (firewalls & routers); Mobile applications (Apple, Google). Governance, stakeholder management, status regular reporting, documentation, ServiceNow Change Management and ownership of Risks, Incidents, Issues and Problems to closure, escalating as required.

Project Manager

RBC

2013-5 - 2014-3 · 11 mos

Toronto, Ontario, Canada

Project Management for 8,000 site (7Tb data) migration from SharePoint 2007 to 2010, budget $8M and 70,000 user migration from OCS 2007 to Lync 2010, budget $7M. Organized QA testing and owner sign-off for sites with deprecated SharePoint features. Managed and reported Changes, Risks and Issues to closure, escalating as required. Stakeholder management and regular reporting on project status/financials.

Project Manager

Cancer Care Ontario | Action Cancer Ontario

2013-1 - 2013-4 · 4 mos

Toronto, Ontario, Canada

Project Management for SCSM2012 portal implementation to support new Service Catalog in line with ITIL best practices. Project Governance, Stakeholder management and regular reporting on project status. Management and reporting of Changes, Risks and Issues to closure.