Douglas Miranda Alves

Drove the connection between global logistics operations within the Alibaba ecosystem and strategic clients in Brazil, enabling scalable cross-border solutions, Developed and executed cross-border logistics strategies, aligning commercial opportunities with global operational capabilities to unlock business growth. Managed key strategic accounts, contributing to revenue expansion, increased shipment volumes, and improved service performance. Partnered with international teams to localize global solutions, ensuring alignment with regulatory requirements and market dynamics in Brazil. Led the full commercial cycle end-to-end, achieving high conversion rates and ensuring efficient onboarding and. operational implementation Results Achieved up to 20% reduction in operational costs across Peru and Colombia through supplier renegotiation and development of local sourcing strategies Led the implementation of the commercial operation in Argentina, delivering a 17.6% cost reduction and improving customs clearance time (4 days → 36 hours) Reduced end-customer delivery lead times (Peru: 16→14 days | Colombia: 13→11 days), directly enhancing customer experience and marketplace competitiveness

Structured the logistics operation in Brazil, adapting global tools to the local market context Developed a Portuguese-language commercial interface and defined the pricing model for the Brazilian market Built and managed logistics partners (3PL), as well as designed and implemented operational workflows Acted as a key interface with global teams to align international models with Brazil’s regulatory and operational requirements Structured onboarding processes and cross-functional integration between teams Enabled the local operation by connecting global strategy with on-the-ground execution Results Established the operational foundation in Brazil, enabling the launch of local operations Successfully adapted global tools and workflows to the Brazilian market Reduced response times and improved communication flow between local operations, suppliers, and China-based teams Expanded operational capacity through the onboarding of local private partners

Responsible for new business development and expansion of strategic accounts within logistics and last-mile solutions. Structured commercial proposals, led negotiations, and designed solutions aligned with operational capabilities Worked closely with operations and post-sales teams to ensure scalability, service quality, and customer experience. Actively contributed to the evolution of the commercial operation, enhancing alignment between growth and execution. Results Consistently exceeded commercial targets, achieving an average of +50% above monthly goals Closed 42 contracts within 6 months, accelerating customer base expansion Successfully onboarded clients with operations of up to 3,000 parcels per day, ensuring seamless integration with logistics operations

• Owned a portfolio of 46 strategic accounts, managing R$7.3M/month in revenue, with full responsibility for pricing, renegotiation and volume expansion. • Monitored SLA, operational KPIs and customer performance, acting as the voice of the customer internally. • Worked cross-functionally with Transportation, Operations and Finance to improve profitability and service levels. Key Results: Achieved 8% YoY revenue growth across the portfolio Increased share to 27% within strategic accounts Implemented ABC segmentation, improving operational efficiency

• Owned a portfolio of 46 strategic accounts, managing R$7.3M/month in revenue, with full responsibility for pricing, renegotiation and volume expansion. • Monitored SLA, operational KPIs and customer performance, acting as the voice of the customer internally. • Worked cross-functionally with Transportation, Operations and Finance to improve profitability and service levels. Key Results: • Delivered +8% YoY revenue growth through pricing optimization and contract renegotiation. • Increased portfolio share to 27%, driven by account expansion strategy. • Implemented ABC portfolio segmentation, improving operational focus and pickup efficiency with local transportation stakeholders.

• Owned strategic accounts (e.g., Natura, Pão de Açúcar, Hermes) and led national commercial operations for a portfolio of 22 key clients. • Managed annual budget, forecasting and investment planning across Sales, Marketing and Trade Marketing. • Led cross-functional initiatives across Operations, Transportation, Finance, IT and Customer Service. Results: • Led a nationwide logistics and transportation redesign for VEJA and EXAME magazines, enabling a modal shift from air to ground transportation and delivering 6.5% operational cost reduction.  Drove the implementation of a new production plant in João Pessoa, maintaining SLA for EXAME magazine while generating R$ 77,000/month in savings, totaling R$1M+ annually

Responsável pela venda do produto Bradesco Dental dentro das agências Bradesco. Treinamento dos corretores que trabalham dentro das agências. Visitas comerciais. Responsável pelo atingimento das metas estipuladas pela diretoria.

Análise e compilação de dados gerenciais, utilizando ferramentas internas, confecção de relatórios para a tomada de decisão gerencial, sobre desempenho de produtos. Produção e acompanhamento de campanhas de incentivo de vendas junto a área de marketing, para as lojas próprias da VIVO.

 Prospecção e ampliação da rede credenciada a nível Brasil. Consultor responsável pela Região Sul (Paraná, Santa Catarina, Rio Grande do Sul), interior de São Paulo, Mato Grosso, Minas Gerais e Rio de Janeiro, elaboração de contratos, análise de tabelas, manutenção de rede  Credenciada.  Credenciamento e descredenciamento de prestadores de serviços, negociação de  reajustes e tabelas.  Apoio à área comercial para fechamento de novos negócios, acompanhamento de corretores para apresentação do produto e negociação. Suporte nas negociações do pós-venda com os clientes, viabilizando e negociando valores, formas de operações e coberturas contratuais diferentes com os prestadores.  Resolução de queixas, contato telefônico para orientação de dentistas, visitas a consultórios  odontológicos (queixas, visitas de consultoria), negociação de valores.