Doug Hanshaw

AI Generalist and Freelancer responsible for evaluating AI models Reoommend modifications to photos, videos, text and audio clips based upon AI Best Practices Record audio examples for AI models to adjust Algorithms

Toyota and Volkswagen Product Specialist responsible for sales of new and used vehicles for the company • Internet Sales Specialist with focus on targeted web leads to sell new and used vehicles for the company • Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets. • Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.

Responsible for sales of cell phone, wireless and internet products to current customers • Responsible for proficiency in CRM and other technological products incorporated by the company for a sales role • • Answered customers' questions regarding products, prices, and availability. • Increased sales revenue by building strong relationships with clients and providing

• Responsible for sales of new memberships to prospects via in person and phone Responsible for guest services including facility tours, membership processing and guest accommodations • • Answered customers' questions regarding products, prices, and availability. Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.

• Responsible for the entire sales process, while engaging with digital clients to include all aspects related to locating and procuring of vehicles, selling the vehicles, as well as financing and final delivery of vehicles to clients on location or remotely. • Internet Sales Specialist with focus on targeted web leads to sell pre-owned vehicles for the company. • Expert proficiency at all systems which include CRM, SaaS, Inventory Management, Finance and Accounting software.

• Kia Product Specialist responsible for sales of new and used vehicles for the company. • Internet Sales Specialist with focus on targeted web leads to sell new and used vehicles for the company.

• GM Product Specialist responsible for sales of new and used vehicles for the company. • Internet Sales Specialist with focus on targeted web leads to sell new and used vehicles for the company.

• Nissan Product Specialist responsible for sales of new and used vehicles for the company. • Internet Sales Specialist with focus on targeted web leads to sell new and used vehicles for the company. • Vehicle Exchange Expert with focus on service drive customers to generate sales of new and used vehicles for the company. RESULTS: Achieved top 3 in sales of vehicles to walk-in, internet and service customers during my tenure. Developed successful processes for generating unsolicited business from service drive customers through our Vehicle Exchange program, as well as generating appointments from web leads and generating unsolicited business from service drive customers through our Key 4 Key program. Achieved the highest rating for Nissan Customer Service standards by consistently leading the Midwest region in the Nissan Consumer Satisfaction Index (CSI).

• Managed all of the customer data in the CRM for all dealerships in Lawrence, Topeka, Manhattan, Junction City and Fort Scott. • Trained all personnel on how to use the CRM properly. • Generated reports and provided recommendations based upon sales and service analytics. • Interacted with the CRM vendor to develop new features that were needed by the company. • Integral team member in the management of the business development center. • Managed the interactive calling features integrated with system to monitor inbound and outbound calls. • Recruitment of personnel across 3 locations for management, finance, sales and administrative positions. • Coordinated and carried out training for new hires for various roles throughout the company. • Generated job postings, screened all resumes/applications and candidates, interviewed candidates and made recommendations for hiring of new employees. • Ensured new hire paperwork was completed and turned in to the administrative office. • Cultivated and environment of professionalism based upon selection of candidates for the appropriate position. RESULTS: Created processes within the system to more efficiently track new and used car vehicle locates. Increased productivity of sales staff and management by effectively training and coaching on various processes to use company tools more effectively. Helped to develop a more positive environment for the sales and management staff by simply being a motivational leader for the company. Developed a structured process for finding and hiring more qualified and professional candidates. Created a more streamlined process for the on-boarding of new hires into our system. Made recommendations to ownership and management not only on new hires, but on processes that would improve the quality of team members and their job satisfaction.