dorothy balcita

co-founder and operations administrator

About

Proven initiative and leadership in various sales, leadership and administrative positions, including customer service at one of top retailers in the world (Apple Inc.), non-profit children's programs, community involvement and team management. Double-majored Linguistics and French Language & Linguistics, with a focus on morphosyntax, semantics and pragmatics in both French and English. I aspire to be part of a team that: values personal development; challenges mediocrity and the status quo; allows me to collaborate with my peers; and prioritizes integrity in interpersonal relationships between colleagues and clientele. My strengths include: Approachability, Attention to Detail, Command Skills, Composure, Customer Focus, Dealing with Ambiguity, Empathy, Learning on the Fly, Listening, Patience, Peer Relationships, Problem Solving and Teamwork.

Country

canada

City

mississauga

Industry

retail

Skill

teamwork, leadership, customer service, time management, team leadership, social networking, social skills, peer relationships, music theory, piano, musical theatre, pianist, choral, apple, social media, hootsuite, microsoft office, public speaking

Experience

box office supervisor

toronto international film festival

2018-9 - Present · 8 yrs 1 mo

ticket agent

toronto international film festival

2018-8 - 2018-9 · 2 mos

deputy returning officer

city of mississauga

2018-10 - 2018-10 · 1 mo

Registered, processed and revised over 160 voters' information using electronic database (EPIC), distributed ballots and reconciled documents for municipal election.

educational tour guide

walk t.o

2018-3 - 2018-8 · 6 mos

I lead grade 3-12 students on educational walking tours that cover Ontario curriculum requirements and focus on interactive learning. I bring Toronto to life with tours that draw an intimate, unique map of the city, sharing its history, culture and the stories of its people.

research assistant

university of toronto

2017-6 - 2017-8 · 3 mos

Independently extracted data from linguistic corpora and literature under the supervision of Peter Jurgec at the Department of Linguistics. Project focused on possible words across all languages by looking at various phonological phenomena.

co-founder and operations administrator

let's get it basketball

2013-6 - Present · 13 yrs 4 mos

sales associate

the children's place

2012-6 - 2013-11 · 1 yr 6 mos

* Assisted customers with fast and friendly service, addressing customers’ concerns and needs * gained basic knowledge of POS * sales/goal oriented, maintained organization and worked cooperatively with coworkers * exercised excellent customer service and time management skills * had experience with taking apart and building floor sets and dressing mannequins

product zone specialist

apple

2013-11 - 2016-9 · 2 yrs 11 mos

Apple Specialists are at the heart of Apple's reputation for extraordinary customer service. Specialists love people. Have an encyclopaedic knowledge of all things Apple. And can translate technology-speak into everyday language. Specialists are ready to not just serve up information, but also inspire the next generation of Apple product owners. Our team is a family of innovative, collaborative, inspirational and encouraging people who care about your development both personally and professionally.

Education

université de sherbrooke

2013-1 - 2013-1 · 1 mo

Through the EXPLORE program, I spent five weeks in an intense French immersion program studying an advanced French as a second language course. Having to speak nothing but French was an amazing and challenging opportunity that has helped me develop my French skills and become more confident in speaking the language. As one of my favourite experiences, I cannot wait to go back and spend more time immersed in quebecois culture!

university of toronto

french language

2012-1 - 2017-1 · 5 yrs 1 mo

Activities and Societies: University of Toronto Gospel Choir, Power to Change - Students, Accessibility Services Note Taker

father michael goetz catholic secondary school

2008-1 - 2012-1 · 4 yrs 1 mo

Voted Valedictorian of my graduating class Graduated with honours Minister of Public Relations on Student Council: made it easier for students' voices to be heard and acted as a mediator between students and administration Announcer (3 years): contributed to the school's joyous (and not-so-joyous) wake-up calls every morning Played a lead role in a major production Played a supporting role and assisted with vocals for the musical "Hairspray" Liturgical choir pianist and choral member (2 years)