dorothy wilkes

* Analyze and organize office operations and procedures. * Human Resources responsibilities including, payroll, recruiting, medical, dental & 401K benefit enrollment and changes. * Customer Service responsibilities include create shipping documentation for all International orders, order processing, pricing updates. * Coordinate and interact with customers, internal departments, and external vendors. * Assist President and sales dept. with marketing material and customer contracts.

* Lead Customer Support and distribution for International PCB accounts. * Assisted in the operation of our new Consumer Products division. * Worked closely with the Sales Manager to assist in set up of new accounts and pricing. * Responsible for training and hiring of new team members. * Responsible for documenting and implementing new processes for the Customer Service department.

* Customer service responsibilities include order processing, quoting,requesting production, product planning. * Interface between customers, Sales and International production located in Germany. * Work with Accounting to resolve payment issues. * Keeping databases, quotations, SAP master data up-to-date. * RMA claim handling in commercial matters and communicate with product management for technical matters.

* Customer Support for Medical Centers and hospitals in Southern Region. * Responsible for heavy inbound & outbound customer support calls. * Instrumental in cleaning up the pricing and RGA database greatly improving invoicing and accounts receivables. * Worked closely with the contract dept. and sales reps. to ensure new & existing customers were set up accurately and efficiently into our database. * Assisted with training of new hires within the dept. on processes and product lines.