dorothy thomas

Responsible for facilitating effective learning by delivering educational courses and programs in accordance with DeVry University requirements. Faculty develops course syllabi and lesson plans, and applies teaching techniques to best achieve course and programmatic objectives.

Facilitated collaboration within multiple projects and served as a mentor in providing training and guidance with building increments of functionality in regular time-boxed iterations by leveraging Agile software development practices such as Scrum. Ensured the values and practices of Scrum were followed by attending daily Sprints and scheduled Product meetings. Participated in Sprint Review meetings, Go-No Go meetings and Sprint demonstrations with clients.

Responsible for the development and ongoing management of one or more multi-year external client facing programs within a business unit. Supports business strategies through an integrated portfolio of external client facing projects and initiatives specific to Benefit processing and reporting. Responsible for financial, forecasting, and vendor contract management responsibilities.

Worked with local managers to align the performance variables required to transfer learning back to the job. Performed performance analysis with local managers to identify performance gaps, appropriate training interventions, and other variables required to improve business performance. Continued to meet overall stakeholder’s customer satisfaction rating of 95% or greater. Provided onsite classroom/face to face and virtual training.

Responsible for assisting the management within the customer service business unit and the organization in bridging the gap between the current and desired business performance levels. Managed a team of pharmacists and pharm techs to successfully deliver excellent customer service to participants of CMS governed Pharmacotherapy and Overutilization Programs. Also managed a team of customer service associates who were first level contact for members.