Dorothy Nachangwa Kamenda

Office Administrator

About

Human Resource and Business Administration Professional, highly dependable, ethical, and reliable support specialist. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. Efficient at analysis and assessment of business requirements to understand operations, needs and expectations. Certified researcher under National Health Research Authority (NHRA) and member of ZIHRM

Country

Zambia

City

Lusaka

Industry

Human Resources

Skill

Petty Cash, Basic Accounting, Tenacious Work Ethic, Attention to Detail, Stock Management, Multitasking, Sales Processes, Product Demonstration, Trade Shows, Customer Relationship Management (CRM), Client Relations, Business Relationship Management, HR Transformation, Payroll Administration, Office Administration, Clerical Skills, Team Leadership, Customer Service, Analytical Skills, Emotional Intelligence

Experience

Office Administrator

Agricon Zambia lImited

2012-8 - 2016-12 · 4 yrs 5 mos

Lusaka, Zambia

• Delivered clerical support by handling a range of routine and special requirements. • Trained new employees on administrative procedures, company policies and performance standards. • Reconciled account files and produced monthly reports. • Tracked office supplies and restocked low items to keep team members on-task and productive.

Sales personnel

Agricon zambia limited

2009-1 - 2010-10 · 1 yr 10 mos

Lusaka, Zambia

• Demonstrated respect, friendliness and willingness to help wherever needed. • Actively listened to customers, handled concerns quickly and escalated major issues to the Director. • Developed and maintained courteous and effective working relationships. • Used coordination and planning skills to achieve results according to schedule. • Increased customer satisfaction by resolving product or service issues.

Secretary

Omintech Services Limited

2008-1 - 2008-12 · 1 yr

Kitwe, Copperbelt, Zambia

• Produced accurate office files and updated spreadsheets. • Entered data into the system and updated customer contacts with information to keep records current. • Scheduled appointments and conducted follow-up calls to clients. • Answered multi-line phone system and greeted callers enthusiastically.