Dorlee Johnson

At DI I am responsible for my assigned customers and for answering the calls from the call que. I specializes in safety equipment and clothing but I am qualified to sell all of pipe insulation and accessories that we carry. I also create my own purchase order for buy outs from other vendors. I manage one of DI biggest accounts and I also handle the invoicing.

While I was working at APG I was in charge of all of the online sales and inputting orders sent over via email and fax and answer inbound calls from customers.

Handel export, out bounds, imports and inbounds for assigned customers Setup up transportation for deliveries to customers location Create and provide documentation to the Port of Houston for export loads leaving the country Enter in all documentation and rates needed for invoicing

Coordinate and assign work load to ensure employees are productive; including In bounding, Out bounding and Load Planning Assist employees with AS400, Optivison, and Covington system issues Ensure all quality and customer specific processes are followed Coach employees on policies and procedures Provide instructions and training to other employees in a positive manner

Interact with assigned customer base. Provide guidance in areas of print and mail. Review incoming data for accuracy. Provide paperwork for production of projects to departments. Purchase of inventory and billing of projects.. Must be knowledgeable of U. S. Postal Service criteria for processing mail for discounted postage. Various administrative duties as assigned.

Completed cashier duties during break rotation Handled money and maintained the cash draw balancing. Handled customer complaints, refunds and exchanges. Managed customer flow through registers for maximum efficiency