doris santana

sales and relationship manager - global financial institutions

About

Experienced Sales Relationship Manager with a demonstrated history of working in the financial services industry. Skilled in Negotiation, Banking, Sales, Entrepreneurship, and Securities. Strong business development professional with a MBA focused in European Management from Solvay Business School.

Country

belgium

City

brussels

Industry

financial services

Skill

management, global custody, financial markets, banking, securities, french, english, customer service, spanish, sales, collateral management, negotiation, corporate actions, entrepreneurship, customer experience, capital markets

Experience

sales and relationship manager - global financial institutions

euroclear

2018-1 - Present · 8 yrs 9 mos

sales and relationship manager - south europe

euroclear

2009-1 - 2017-1 · 8 yrs 1 mo

account manager

euroclear

2006-1 - 2009-1 · 3 yrs 1 mo

freelance facilitator for seminar on cultural diversity

procter & gamble

2004-1 - 2005-1 · 1 yr 1 mo

deputy managing director and head of office

pachamama tours

1997-10 - 2001-3 · 3 yrs 6 mos

* Deputy Managing Director and Head of Office * ·Co-founded company and established it as partner agency of Wikinger Reisen (Germany) * ·Converted newly-founded company into a successful enterprise with a gross profit margin of 20% * ·Expanded to 25 full-time and free-lance staff; assuming full HR and managerial responsibility * ·Maintained competitive edge by ensuring excellent satisfaction rates of German partner, the most coveted package tour operator in Ecuador * ·Negotiated favorable prices and contracts with service providers (hotels, airlines, bus and yacht owners) * ·Planned and organized package tours throughout Ecuador * ·Calculated all Pachamama Tours products * ·Took direct care of customer relations in unforeseeable events (e.g. rerouting because of political unrest, natural disaster, etc.)