Doris Lam Tobias

• Optimized tobacco inventory management, ensuring continuous supply for threshing production while minimizing waste and stock imbalances. • Enforced strict quality standards, ensuring all purchased tobacco met established parameters and compliance requirements. • Achieved measurable cost savings by implementing efficiency initiatives and identifying alternative grades that reduced costs without compromising quality. • Maintained blend consistency and uniformity, ensuring compliance with NTRM, moisture, and chemistry requirements across all products. • Developed and maintained recipes and specifications for PTG Group products to meet regulatory, consumer, and market standards at optimum cost. • Partnered in the development of new product recipes and specifications, supporting innovation while ensuring compliance with quality expectations. • Supported purchased leaf quality assurance, driving coherence and consistency across all tobacco blends. • Streamlined reporting and stock management processes, ensuring production requirements were met and aligned with business objectives.

Inventory Management • Consolidated monthly inventory reports and ensured safety stock levels were consistently maintained across subsidiaries. • Coordinated with internal stakeholders to align inventory movement and allocation, supporting smooth production and market supply. • Optimized tobacco inventory management to meet production and market demands, minimizing stock-outs and excess holding. • Implemented cost-saving initiatives while maintaining quality standards and service levels. Vendor Management • Planned and executed negotiation strategies, securing cost-effective contracts and strengthening supplier partnerships. • Drafted and managed sales contracts while overseeing supplier relationships to ensure compliance and performance. • Sourced, evaluated, and onboarded new vendors to diversify supply and reduce risks. • Implemented sourcing strategies and managed supplier performance to achieve departmental objectives. Sourcing & Procurement • Collected and analyzed market intelligence to identify buying opportunities and respond effectively to market fluctuations. • Supported production by executing Production Planning and Detailed Scheduling (PPDS), aligning demand with customer sales volumes. • Created purchase requisitions and purchase orders, ensuring timely material scheduling and uninterrupted production. Continuous Improvement • Contributed to continuous improvement of business processes, actively supporting the implementation of approved innovations. • Enhanced manufacturing performance by reducing shrinkage losses and improving strip yield and throughput. • Promoted a culture of operational excellence by identifying and driving process enhancements across departments.

• Drive performance of staff by creating incentives and a positive work atmosphere. • Track attendance daily and maintain an acceptable adherence rate. • Responsible for monitoring and scoring calls to enhance coaching sessions and help develop team. • Coached to success including using the corrective action process when appropriate. • Provide daily feedback to team on key performance indicators including quality, attendance, and average handle time of fielded calls. • Administrating recognition and rewards programs in order to motivate and build team morale. • Providing subject matter expertise as well as resolving escalated customer issues. • Communicating with direct reports in regards to new policies, procedures and client changes in a timely manner. • (Account handled: Samsung)

• Plan, Organize and Manage supplier performance and all buying and commercial functions, implement sourcing strategy and identify market opportunities and identify opportunities to achieve departmental KPI's objectives. Maintenance and monitoring of blends and leaf stocks according to budget blend formulae and blending principles whilst meeting smoke delivery targets and assuring a consistent smoking quality of semi - finished products. • Identifying and establishing tobacco grades which may provide a more favorable quality / cost relationship in order to replace grades presently used in our blends, achieving cost savings without quality concessions. Assigned to lead a team of Leaf Graders that purchase domestic tobacco required for local manufacturing achieving optimal volume, quality and cost relationship. Manage internal cost analysis and propose price strategy. • Plan, manage and lead preparation and production of required volumes of flue-cured and burley tobacco based on Leaf Purchasing Plan (LPP) for PMFTC; direct crop management systems to ensure Leaf integrity and traceability for optimized inclusion to PMFTC products while ensuring farmer base. Maintain the agreed with PD quality standards (Master sample set ups). Blend Trials set-up with PD for smoke and visual evaluation and approval. Responsible for product quality. • Manage the blend set-up to ensure quality standards and met. Collaboration with Leaf Processing team to ensure consistency and efficiency during production. And coordination with Leaf Planning to ensure accuracy on OB (Official Budget) and RF (Revised Forecast) process. • Plan and manage the maintenance of the correct composition of blend recipes according to existing blending rules and PMI specifications in order to keep the taste, the analytical values of finished goods and of exported cut fillers and semi-products consistently at required targets.

 Optimize utilization of green leaf inventories while maintaining acceptable packed product quality at best cost/quality ratio. Support Regional Leaf management for leaf blending, trials, projects and markets requirements. • Responsible for utilization of purchased tobaccos in PMFTC and other PMI affiliates packing grades and ensure the final product quality is in line with PMI standards. • Responsible for the weekly packing schedule as well as for the leaf samples preparation based on internal grades, for PD, other customers and training purpose. • Maintain close coordination with the leaf buying supervisor in order to ensure implementation of the purchasing policy established by the company. • Responsible for the quality estimation of the crop by internal grades in order to garantee and plan the leaf usability in PMFTC and PMI standard grades. • Responsible for green cost of PMFTC /PMI grades as well as Leaf price forecast in terms of strip blends and internal grades composition. • Responsible to prepare and execute the Leaf Training to PMFTC / PMI trainees.

• Familiarization on Product Development activities/sessions to better relate Leaf activities with final usage and in depth training and immersion on Planning and Leaf Systems. • Managing operational plan for Asia Market including India, Indonesia, China, Pakistan and Bangladesh o Grading, physical, chemical, sensory properties of main types of tobacco used to make blends o Tobacco supply and leaf buying/selling business, including agronomy aspect, leaf threshing and manipulation

 Assigned to lead a team of Leaf Graders that purchase domestic tobacco required for local manufacturing achieving optimal volume, quality and cost relationship  Participating in tobacco purchase strategy development and executing purchase activities in coordination with Regional Leaf Buying to achieve full benefit for PM’s buying power  Identifying and establishing tobacco grades which may provide a more favorable quality / cost relationship in order to replace grades presently used in our blends, achieving cost savings without quality concessions  Conduct inspections of domestic tobacco purchases (at supplier) in a timely manner to ensure that lots are at pre-determined quality and processing standards  Assist in the recruitment and development of junior staff for the Leaf Buying Group  Conduct Leaf Grading Courses to Internal and External parties.

 Continuously improve manufacturing performance by reduction of losses due to shrinkage and improving strip yield and throughput.

 Build, coach, and direct a team of employees into a highly responsive team that meets the required performance standards.  Ensure agents are adhering to appropriate use of timekeeping tools.  Review and communicate daily performance, quality, and attendance reports at the individual and team level.  Provide all the associates’ with the appropriate tools needed to perform tasks.  Monitor performance of associates’ on a daily basis, evaluate and document their performance, and assist them in performing at peak levels.  Make decision to remove staff members who have consistently not met stated objectives.  Provide staff with structured feedback on performance results.  Drive program to meet/exceed stated metrics.  Ensure all quality standards are met.

 Responsible for the day-to-day operations of a team of representatives that handles customer service inquiries and problems via the telephone. Plans, directs, supervises and evaluates work flow. Monitor performance of staff members according to established monitoring standards. Makes hiring decisions, conducts performance appraisals and enforces company policies. May handle escalated and unresolved calls. May assist in project work as assigned. Typically serves as first line supervisor.

 Ensures that company’s quality assurance activities in the field, warehouses and trading centers are implemented according to the set standards and procedures;  Management and supervision of field sorting operations,giving assurance that all bales purchased will be uniform;  Education and training of the people involved in the proper procedures of leaf handling;  Development of cost consciousness and effectiveness attitudes towards all aspects of the leaf handling operations;  Acts as direct assistant of the division manager, and performs his duties and responsibilities of the division manager in his absence;  Prepares , analyzes and submits regular reports for management review.

Took 24 units of MBA, wasn’t able to finish the full course