Dorcas K. Chepkirwok

●Payroll Processing: - Successfully compiled and processed payroll for over 400 employees by the 25th of every month with 100% accuracy and consistently meeting statutory payment deadlines to ensure compliance and avoid penalties. ● Medical Insurance Onboarding - Negotiated and onboarded cost-effective, high-quality Medical insurance providers, cutting the annual medical insurance budget by 15% and enhancing employee benefits, which reduced attrition by 20%. ●Contract Management - Streamlined the contract renewal process, aligning it with the organization's HR needs and strategic goals, ensured all employees sign their contracts a month prior to their expiry date reducing litigation issues related to unclear contract terms. ●Employee Off boarding & Separation - Conducted exit interviews, managed clearance processes, settled final dues, and issued Certificates of Service within a week of the employee's last working day. ● Training & Development - Implemented quarterly benefits and policy refresher training, leading to improved employee engagement and motivation. ●Leave Management - Kept track of Organization leave utilization to ensure effective leave planning and compliance with labour laws and workplace HR policies. ●HR Analytics - Prepared reports on headcount, attrition, and promotions using Excel, providing data-driven insights for strategic decision-making. ● Employee & Labour Relations - Provided strategic advice to managers on employee relations matters, overseeing & managing all Disciplinaries and Grievances; Leading discussions and meetings with Union & Labour officers to reach appropriate solutions. Reduced employee grievances by 15% fostering a fair and positive work environment. ●Team Management – Ensured direct reports were motivated, engaged, and had clear growth and succession plans which lead to increased Team productivity and individual accountability.

•HRIS - Streamlined employee’s filing process, maintained & archived exiting employee's files, and ensured staff profiles are complete, accurate and up to date. •Benefits Onboarding & Sensitization- Conducted sensitization and trainings on employee benefits, including medical cover, Group life Assurance, and Pension. •Vendor Engagements: Coordinated meetings with service providers, improving collaboration and service delivery. • Full Cycle Recruitment - Managed end-to-end recruitment cycle from posting open roles to the external job boards, conducting the introductory calls, interviewing, conducting Reference Checks and onboarding. Reduced time-to-fill positions by 25%, from an average of 60 days to 45 days. ●Candidate onboarding - Onboarded all new joiners and ensured they were set up on all relevant platforms increasing new joiner retention by 50%. ●Employee Engagements: Led special projects promoting employee welfare and engagement including Medical wellness camp, Sport days’ activities among others. ●Employee Inquiries: Acted as the first point of contact for employee issues, resolving them within three days.

My roles Included; Maintaining and ensuring security of employee personal files Dispatch of letters and documents to various departments/action officers Calculating and processing medical claims Writing training letters and performing other administrative duties

My duties involved; Verifying payment claims and benefits applications using SAP and MMIS systems; Drafting and sending letters to respective hospitals for various issues Managing staff welfare Processing leave forms and leave allowance. Preparing pay change advice concerning premium deductions/stoppage, change of bank details Assisting in implementation of the company’s strategic plan Maintaining staff records and keeping them updated Performing other administrative duties as may be assigned.

Duties; Orientation of new volunteers in the Branch Office and employee motivation. Opening of personal Volunteer files, sorting letters and files Performing HR duties as were assigned by my supervisor. Achievements Created a work environment with open communication between supervisors and volunteers  Developed an effective records management system for easy retrieval of files.

Duties; Preparation of performance appraisal of employees, employee counselling Computation and processing of leave forms and orientation of new employees Maintaining employees personal documents, HR files and databases Achievements Proper induction of new staff to the Hospital; evaluation of employee performance.

My duties Included; Computation and processing of leave forms Filing of employees personal documents in their personal files Attending to calls and inquiries in the organization