dorcas santizo

credit collections manager

About

Highly knowledgeable and self-motivated credit analyst with substantial and diversified experience in the International and Domestic markets. Strong experience balancing risk as a means to mitigate loss for the company while achieving growth targets and financial objectives. Consistently exceeds corporate requirements and expectations. Bi-lingual: Speak, read and write English and Spanish.

Country

united states

City

burlington

Industry

publishing

Skill

customer service, accounting, training, english, microsoft excel, financial analysis, invoicing, team building, accounts receivable, spanish, negotiation

Experience

credit collections manager

airgas

2019-7 - Present · 7 yrs 3 mos

bilingual data collector

mathematica policy research

2009-1 - 2011-1 · 2 yrs 1 mo

* Interviewed study participants via phone both in English and in Spanish for a Social Security * study * · Demonstrated excellent oral and written communication skills * · Maintained a clear and pleasant phone manner at all times

national credit and collections analyst

airgas

2013-4 - Present · 13 yrs 6 mos

credit analyst

mcgraw-hill education

1994-4 - 2013-2 · 18 yrs 11 mos

McGraw-Hill Education is the world's leading learning science company. We apply our deep understanding of how instructors teach and how learning happens to create educational content and solutions that improve outcomes from early childhood through adult. We have offices across North America, India, China, Europe, the Middle East and South America, and our solutions are available in nearly 60 languages. For additional information, visit www.mheducation.com.To learn about career opportunities with our talented and growing team, visit www.mheducation.com/contact/careersFollow us on Twitter at www.twitter.com/mheducation

customer service representative

mcgraw-hill education

1989-4 - 1994-4 · 5 yrs 1 mo

* MATHEMATICA POLICY RESEARCH CO., Princeton, NJ 2009-2011 * Part-time Bilingual Data Collector * Interviewed study participants via phone both in English and in Spanish for a Social Security study * Demonstrated excellent oral and written communication skills * Maintained a clear and pleasant phone manner at all times * MCGRAW-HILL INC., Hightstown, NJ * Customer Service Representative/ Customer Service 1989-1992 * Managed an account portfolio of 150 accounts * Answered over 80 calls a day * Recorded all incoming calls and inquiries * Dorcas Santizo Resume * Page 2 of 2 * Took orders and issues that may arise by phone * Corresponded with sales office and other members of the staff to solve various problems