dorcas lartey

professional lending advisor

About

I am an experienced Administrative, Operations, Sales and a Customer Service professional with a demonstrated history of working in the financial industry focusing on business development activities and deepening customer relationship with the goal of increasing customer satisfaction and loyalty. I strive on connecting with my customers, understanding their businesses and lifestyle needs to better recommend services that meets their needs or wants daily. Solid practical skills in the use of large data for business reports such as trend analysis and competitor information.

Country

canada

City

london

Industry

banking

Skill

customer service, management, microsoft office, sales, project management, leadership, strategic planning, banking, microsoft word, powerpoint

Experience

professional lending advisor

2018-6 - Present · 8 yrs 4 mos

customer service representative

the bradford exchange

2017-8 - 2018-5 · 10 mos

Provide assistance to customers each work day responding to customer inquiries using superior communication skills combined with demonstrated customer service and sales skills. Promote products through product introduction based on clients’ wants or needs. Obtain resolution of routine customer complaints and issues. Manage time efficiently to achieve completion of prioritized tasks. Process all requests within a timely manner with a high level of attention to detail exhibiting creativity and flexible problem-solving skills.

operations manager

fidelity bank gh ltd

2015-11 - 2017-6 · 1 yr 8 mos

Networking, selling and making referrals to appropriate departments or persons to ensure sales targets are met consistently with the aim of increasing customer satisfaction and loyalty. Planning and coordinating administrative and operational functions to ensure smooth running of the office. Large data management to generate business performance reports for management performance reviews and decision making.