Dora Feng

Managing Partner

About

- >20 years professional knowledge and management experiences of operation management/integrated facilities management/property management, especially in multinational company, foreign capital bank group/international financial center, international luxury group/international high-end retail/international luxury shopping center, high-end commercial complex, top high-end villas and service apartment, as well as five-star hotel management. - Combined professional and systematic knowledge and problem solving skills in five star hotel management, integrated facilities management and property management. - Rich skills and experiences in early intervention, Pre-opening management, transition management, operations & services management, vendor management, maintenance management, contract management, risk management, energy management, environment protection management, health & safety management, performance management and administrative management. - A certified professional property manager of both China & Shanghai. - Achieved the big award for category “Best Employee Coach” in Jones Lang LaSalle annual “Ovation” award – 2009. - Was recognized as the top talent, and the first expert of high-end retail management in Jones Lang LaSalle. - Was commended and awarded many times and achieved high reputation when responsible for Marks & Spencer account and also HSBC IFC account. - Have strong, rapid, professional and systematic knowledge, skills, ability and experiences in responding to and dealing with emergencies. - Believe in "details determine success or failure", have special observation of details, have many years successful experiences in the training and management of team detail consciousness. - Strong leadership and people development skills. - A strategic thinker, detail-oriented, capable and experienced, courageous and resolute, respected and prestigious manager.

Country

China

City

Jing'an District

Industry

Program Development

Skill

Facilities Management, Contract Management, Team Management, Property Management, Operations Management, Customer Relations, Maintenance Management, Procurement, Budgeting, Cost Control, Account Management, Risk Management, SLA, Energy Management, Performance Management, Vendor Management, Transition Management, Hotel Management, Asset Management, Training

Experience

Managing Partner

Support friends' own businesses

2014-11 - Present · 11 yrs 11 mos

China

Operations & Services Director, Greater China

The Bicester Collection

2013-6 - 2014-10 · 1 yr 5 mos

China

Responsible for "Bicester Villages" of China

Director of Operations/ Head of Facilities Management

Swatch Group

2011-2 - 2011-7 · 6 mos

Shanghai, China

Responsible for "Swatch Art Peace Hotel" (also known as "Shanghai Swatch Art Center").

Account General Manager/Senior Facilities Manager - Integrated Facilities Management

JLL

2008-8 - 2010-12 · 2 yrs 5 mos

China

Responsible for Marks & Spencer China account(Includes Marks & Spencer Headquarter/Flagship Shopping Mall, sub shopping malls of China, and British Chamber of Commerce Shanghai Office), and HSBC IFC account (HSBC Headquarter in China). Career Highlights: - Successfully assisted Jones Lang LaSalle saving the big contract with "HSBC IFC". - Successfully assisted Jones Lang LaSalle winning the new contracts of “GAP”, “Medtronic” and “Chubb Insurance”. - Achieved the big award for category “Best Employee Coach” in Jones Lang LaSalle annual “Ovation” award – 2009. - Was selected to attend the Jones Lang LaSalle Elite Training of “LEAP” (Leading for Engagement and Performance Program), and achieved the related certificate in 2009. - Was selected to attend the Jones Lang LaSalle Elite Training of “Regional Training Camp”, and won the First Group in 2010. - Won the award of “2009 Social Security Comprehensive Assessment System Elite Level” for Marks & Spencer. - Won the “Green Shopping Mall” award for Marks & Spencer, meanwhile, one of my onsite staff achieved the "2009 Environmental Protection Individual" award by Shanghai Jinan District government. Marks & Spencer is the only winner in the Retail category, which is a great recognition for the store’s consistent energy-saving efforts and extraordinary sustainability performance. - Won the award of “Jing An District Welcome Expo 600 days Activity - Advanced Group” for Marks & Spencer in 2010. - Great honor about receiving the book of celebrating Marks & Spencer 125 Anniversary from Marks & Spencer Senior Management Team (with their signatures on the book) in 2009. - Cost-saving plan was to save Marks & Spencer RMB 530,000 per annum. As of end-2009, we have achieved more than RMB 820,000 savings.