Donnesha Proctor

Accounts Receivable Coordinator Ferguson Enterprises, LLC. Remote Working within a team of 55, while solely maintaining the HQ transfer division, I manage and maintain a minimum of 80 business accounts daily totaling, accounting for the dispersion of at least $1M daily within Ferguson’s global business structure. This position includes researching, escalating, and resolving invoices either identified from aged accounts or payer remittance advice. Working and administering across ORACLE, Excel (pivot tables, vlookups), which must be utilized on the daily basis. Playing a significant role in the auditing process, I manage the HQ-level credit auditing, and invoice department managing large account profiles to include Ferguson accounts with US Department of Defense, Major Housing Developers, and other US Federal Government contracts. Further, I provide an in-department research component to Ferguson’s Legal Department – providing Finance Department details to include legal statement packages, calculating invoices, taxes, and other outstanding debts to process liens. Preparing, collecting, and analyzing information for financial information for further management decision making and legal consideration. I also act as an Accounts payable coordinator – approving and dispersing payments to needed contractors. Perform month-end financial consolidations. Address and resolve account credit balances and overpayments, and I work with credit managers, developers, contractors, and AR team to resolve outstanding invoice processing with a focus on over 60-days balances. Systems Used: Microsoft Word, Advanced Skills Excel (PIVOT Tables, vlookup) required for daily work, Gmail, Google Calendar/ Chrome, Microsoft Teams, Trilogy mainframe (wIntegrate) Image soft, Oracle, Acrobat Reader, CISCO Jabber, VIT Web DOCS, Workday, Strong experience in a leading ERP

Compliance Quality Assurance Senior Specialist M&T Bank Baltimore, MD Responsible for developing strong working relationships with compliance professionals, data entry, retail division and other business line professionals to streamline the commercial deposit process. Maintaining accurate and complete documentation of large commercial deposits ($10M+), individual departmental deposits, and complete reports detailing daily deposit totals and departmental errors logged. Identify business changes with legal regulatory risk. Develop and execute commercial deposit procedures to ensure business changes were implemented as designed and controls have been implemented to mitigate risk associated with the business’ changes. Working with Compliance teammates on Quality Assurance Reviews and identifying inefficiencies, control weaknesses and constraints from Compliance transactions. Correcting commercial deposit errors due to non-compliance and communicating these errors to the appropriate parties as well as the individual employee to prevent future occurrences. Maintains daily, monthly, and annual records of discovered large commercial deposit deficiencies. Completes regular reporting on these activities in SAP software. Identifying trends in the data and recommending the implementation of changes in policies and processes to improve customer satisfaction. Additionally, I maintain a thorough and current knowledge of the policies, processes and regulations affecting monitoring and auditing daily activities to ensure the validity of analyses and findings. Applications Used: Microsoft Word, Excel, Gmail, Calendar, SAP (Financial System), Adding Machine, Adobe, Express Mailing Systems (FEDEX, UPS, DHL)

Project Coordinator ASAP Home Health Services District of Columbia Project Management: I am responsible for compiling all necessary information from each department to prepare formal presentations and marketing packages for 200 associates. Organize periodic management reviews to ensure accuracy and flow. Initiate weekly department project meetings based on predetermined schedules; book meeting locations, all 200 ASAP Services employees and external attendees. Coordinate international meetings as needed. Manages day-to-day execution of assigned projects and scope. Supports with departmental budget reconciliation. Effectively communicates relevant project information up and down the organizational chain. Resolves and/or escalates issues in a timely fashion. Conducts regular status meetings with project team. Human Resources: Coordinates new hire onboarding process using ADP application. Provides current and prospective employees with information about policies, procedures, job duties, and working condition. Coordinates and assists with logistics for home health aides. Prepares effective and timely written and verbal communication for specific Clinical and Nonskilled projects. Selecting, hiring, and maintaining personnel records of direct care workers, Registered Nurses, Physical Therapists, Occupational Therapists and Doctors along with other HR duties. Assigned and monitored work schedules of caregivers providing home care using ADP. Perform administrative office tasks required to effectively carry out the responsibilities of the position including benefits and payroll for over 132 employees. Applications Used: Google Sheets, Microsoft Excel, Google Docs, Gmail, Google Sheets, ADP Mobile, ADP Workforce Now, Mobile Device Management (MDM), Product Information Management, PIM, OSI/DOD Model.

Budget Analyst 1Way2Rise - Non-Profit District of Columbia Financial: Analyzed budget proposals, financial reports, and company expenditures daily to ensure accuracy in billing and deposits. Developed recommendations for budget allowances to present to Senior Management. Managed the development and negotiation of contracts, and cost controls. Managed budget and fund availability for new and existing projects. Designed, developed, and implemented business plans, scheduling systems, materials and financial progress reports utilizing QuickBooks Pro. Oversee creation, control and implementation of company budget and funding requirements. Prepare budget estimates and financial plans. Maintain database of monthly financial analysis reports and budget modifications. Evaluate accounts receivables periodically to determine cause of billing issues and facilitate clearance of claims. Manage account payables and receivables activities by monitoring expenses and systems of records often addressing inquiries and questions related to financial operations. Participate in recruitment activities. Conducts finance audits periodically and recommend improvements for streamlining financial processes. Manage appropriated funds using automated financial and budgetary systems and databases. Reconcile internal financial ledgers to accounting system records. Human Resources: Assists in maintaining and updating digital and hard copy human resources files. Process payroll, taxation forms and benefits, as well as maintaining employee data, handling payroll questions, and completing any other tasks necessary for monitoring and overseeing payroll processes. Ensuring that all compliance filings were made for each quarter. Compiled benefits training programs for new hires/ existing employees. Applications Used: Microsoft Word, MDM, Microsoft Excel, Power point, Microsoft Outlook, QuickBooks Pro, QuickBooks Payroll, OSI/DOD Model