Donnesha Proctor

Work with program and project managers to develop the organization’s budget Review departmental budget proposals for completeness, accuracy, and compliance with laws and other regulations Combine all the program and department budgets together into a consolidated organizational budget and review all funding requests for merit Justify recommendations for funding requests to others in the organization, legislators, and the public Assist the chief operations officer and head of treasury analyze proposed plans and find alternatives if the projected results are unsatisfactory Monitor organizational spending to ensure that it is within federal budget guidelines Inform department managers of the status and availability of funds Estimate future financial needs of projects and departments

Lead of the Billing Department, responsible for all monthly billing cycle activities across 1,800 accounts. Billing and Receivable activity including prebill distribution, invoice processing, e-billing set-up, submission, revision, and dispute resolution. Managing all customer billing communications. Collaborating with a team of 12 Account Managers, Salesmen, Financial Accountants and Compliance Officers. Prepares various reports and spreadsheets for Management Reporting. Assist senior leadership in establishing policies and procedures for Billing. Research information from multiple sources and compile that information into the Billing application to create invoices in foreign currencies. Initiate and enforce the direction and implementation of all production file imports into the billings systems. Initiate the monthly billing process for assigned billers, including reviewing, or recommending billing amounts based on historical billings and current engagement amounts. Researching, compiling information, and performing monthly, quarterly, and annual auditing. Serves as a resource and mentor for junior team members. Independently investigates billing issues and processes invoice adjustments to ensure invoice correctness and employee margin accuracy. Reviews and ensures accuracy of correspondence and adjustments. Collaborates regularly with team members to establish, maintain and/or prepare performance measurement targets. Recommends improvements and modifications where needed to support operational goals and objectives Systems Used: Microsoft Word, Advanced Skills Excel (PIVOT Tables, vlookup) required for daily work, Gmail, Google Calendar/ Chrome, Microsoft Teams, Trilogy mainframe (wIntegrate) Image soft, Oracle, Acrobat Reader, CISCO Jabber, VIT Web DOCS, Workday, Strong experience in a leading ERP

Working within a team of 55, while solely maintaining the HQ transfer division, I manage and maintain a minimum of 80 business accounts daily totaling, accounting for the dispersion of at least $1M daily within Ferguson’s global business structure. This position includes researching, escalating, and resolving invoices either identified from aged accounts or payer remittance advice. Working and administering across ORACLE, Excel (pivot tables, vlookups), which must be utilized daily. Playing a significant role in the auditing process, I manage the HQ-level credit auditing, and invoice department managing large account profiles to include Ferguson accounts with US Department of Defense, Major Housing Developers, and other US Federal Government contracts. Further, I provide an in-department research component to Ferguson’s Legal Department – providing Finance Department details to include legal statement packages, calculating invoices, taxes, and other outstanding debts to process liens. Preparing, collecting, and analyzing information for financial information for further management decision making and legal consideration. I also function as an Accounts payable coordinator – approving and dispersing payments to needed contractors. Perform month-end financial consolidations. Address and resolve account credit balances and overpayments, and I work with credit managers, developers, contractors, and AR team to resolve outstanding invoice processing with a focus on over 60-days balances. Systems Used: Microsoft Word, Advanced Skills Excel (PIVOT Tables, vlookup) required for daily work, Gmail, Google Calendar/ Chrome, Microsoft Teams, Trilogy mainframe (wIntegrate) Image soft, Oracle, Acrobat Reader, CISCO Jabber, VIT Web DOCS, Workday, Strong experience in a leading ERP

Developed strong working relationships with compliance professionals, data entry, retail division and other business line professionals to streamline the commercial deposit process. Maintaining accurate and complete documentation of large commercial deposits ($10M+), individual departmental deposits, and complete reports detailing daily deposit totals and departmental errors logged. Identify business changes with legal regulatory risk. Develop and execute commercial deposit procedures to ensure business changes were implemented as designed and controls have been implemented to mitigate risk associated with the business’ changes. Working with Compliance teammates on Quality Assurance Reviews and identifying inefficiencies, controlling weaknesses and constraints from Compliance transactions. Correcting commercial deposit errors due to noncompliance and communicating these errors to the appropriate parties as well as the individual employee to prevent future occurrences. Maintains daily, monthly, and annual records of discovered large commercial deposit deficiencies. Completes regular reporting on these activities in SAP software. Identifying trends in the data and recommending the implementation of changes in policies and processes to improve customer satisfaction. Additionally, I maintain a thorough and current knowledge of the policies, processes and regulations affecting monitoring and auditing daily activities to ensure the validity of analyses and findings. Applications Used: Microsoft Word, Excel, Gmail, Calendar, SAP (Financial System), Adding Machine, Adobe, Express Mailing Systems (FEDEX, UPS, DHL)

I compiled all necessary information from each department to prepare formal presentations and marketing packages for 200 associates. Organize periodic management reviews to ensure accuracy and flow. Initiate weekly department project meetings based on predetermined schedules; book meeting locations, all 200 ASAP Services employees and external attendees. Coordinate international meetings as needed. Manages day-to-day execution of assigned projects and scope. Supports with departmental budget reconciliation. Effectively communicates relevant project information up and down the organizational chain. Resolve and escalate issues in a timely fashion. Conducts regular status meetings with project team. Coordinates new hire onboarding process using ADP application. Provides current and prospective employees with information about policies, procedures, job duties, and working conditions. Coordinates and assists with coordination for home health aides. Prepares effective and timely written and verbal communication for specific Clinical and Nonskilled projects. Selecting, hiring, and maintaining personnel records of direct care workers, Registered Nurses, Physical Therapists, Occupational Therapists and Doctors along with other HR duties. Assigned and monitored work schedules of caregivers providing home care using ADP. Perform administrative office tasks required to effectively carry out the responsibilities of the position including benefits and payroll for over 132 employees. Applications Used: Google Sheets, Microsoft Excel, Google Docs, Gmail, Google Sheets, ADP Mobile, ADP Workforce Now, Mobile Device Management (MDM), Product Information Management, PIM, OSI/DOD Model.

Analyzed budget proposals, financial reports, and company expenditures daily to ensure accuracy in billing and deposits. Developed recommendations for budget allowances to present to Senior Management. Managed the development and negotiation of contracts, and cost controls. Managed budget and fund availability for new and existing projects. Designed, developed, and implemented business plans, scheduling systems, materials and financial progress reports utilizing QuickBooks Pro. Oversee creation, control and implementation of company budget and funding requirements. Prepare budget estimates and financial plans. Maintain database of monthly financial analysis reports and budget modifications. Evaluate accounts receivables periodically to determine cause of billing issues and facilitate clearance of claims. Manage account payables and receivables activities by monitoring expenses and systems of records often addressing inquiries and questions related to financial operations. Participate in recruitment activities. Conducts finance audits periodically and recommending improvements for streamlining financial processes. Manage appropriated funds using automated financial and budgetary systems and databases. Reconcile internal financial ledgers to accounting system records. Assists in maintaining and updating digital and hard copy human resources files. Process payroll, taxation forms and benefits, as well as maintaining employee data, managing payroll questions, and completing any other tasks necessary for monitoring and overseeing payroll processes. Ensuring that all compliance filings were complete for each quarter. Compiled benefits training programs for new hires/ existing employees. Applications Used: Microsoft Word, MDM, Microsoft Excel, Power point, Microsoft Outlook, QuickBooks Pro, QuickBooks Payroll, OSI/DOD Model

Led financial team of 20 (across two branches) to achieve $3.6M in revenue during a recession. Functioned as Compliance Officer for both branches. Monitored branch expenditures to ensure proper allocation of budgeted funds between both branches. Completed quarterly analysis reports for senior management. Recommended budget adjustments for upper management review when necessary. Functioned as liaison between loan servicing, credit card, commercial banking, and operations divisions. Assist with FOIA and CRA requests as needed. Developed individual financial goals and objectives for teammates. Purchased supplies and services on a weekly basis, or as needed for both branches. Managed employee payroll information to identify and resolve payroll and timesheet discrepancies. Provided operational oversight for both retail branches to ensure compliance with changing federal banking policies and procedures. Supervised branch employees through quarterly/monthly performance reviews, and performance counseling. Managed branch teammates vacations, personal leave, and sick leave for 20 employees (covering 2 branches simultaneously). Applications Used: ARGO, Paychex, Gmail, Microsoft Word, Microsoft Excel, PowerPoint, Adobe

Senior Financial Representative Chevy Chase Bank Upper Marlboro, MD Banking: Updated accounting systems and maintained ledgers daily. Analyzed and researched account information systems daily. Updated staff on commercial sales and deposits. Met and exceeded monthly sales goals of 10k new DDA, 2 mortgages approved and booked for closing, 13K Commercial DDA and 1 new investment product (10K annuity). Proficient in financial data management systems ex: ARGO. Researched accounting deposit and transaction errors and made appropriate corrections. Administrative: Created and maintained quarterly spreadsheets used to assist in training, monitoring, interpreting, and presenting financial information. Human Resources: Trained new teammates in duties related to bank deposits, electronic bank transfers, journal entries, and cash balancing. Applications Used: SAP (Platform Sales and Service), Gmail, Calendar, Excel, Microsoft Word, PowerPoint

Senior Financial Services Representative SunTrust Banks Inc. Forestville, MD Reviewed, analyzed, and evaluated numerous loan packages qualitatively and quantitatively to ensure all loan packages were complete and accurate in accordance with banking and federal lending regulations. Supervised tellers (3) daily transaction activity to ensure all money operations are handled in accordance with state and federal banking guidelines. Audited tellers (3) cash vaults (20k) monthly or as needed to maintain company cash quotas of $1M. Manages all aspects of branch oversight, including leading platform teammates in sales $30k new DDA accounts, customer service 20 surveys of 100% satisfaction, and operations without direct supervision. Responded to customer inquiries regarding account balances and recent debts or credits on the account. Prepare documents for fraudulent cases for clients based upon set guidelines daily. Open new accounts. Manage large commercial deposits. Manage and tracked teller sales and consumer & commercial loans. Maintain and balance a cash drawer daily. Respond to invoice inquiries and processed them upon receipt. Identify and resolve problems based upon intelligent decisions and established guidelines. Update account systems and maintained ledgers. Analyze and research account information and errors. Applications Used: ARGO (Teller System), SAP (Platform Sales and Service), Gmail, Calendar, Excel, Microsoft Word