Donna Salem

Areas of recruitment: D365, AX/ERP/F&O/F&SCM, CRM/CE, Microsoft Dynamics, .NET, Full Stack, Azure, Power Platform, Power Automate, UX Design, SaaS Software Engineering, Architecture, Sales and Pre-sales, Project Management, Business Analyst, Developer, Technical Lead, UX Design, Analytics, Delivery Management

Full Cycle D365 Functional and Technical Recruiter, Sourcer, and Staffing Manager ERP, AX, F&O, CRM, CE, SaaS

Full cycle recruitment for a variety of high level positions on and off site within the US Discuss job requirements and applicant qualifications with C-level Establish recruiting requirements by studying organization plans and objectives Research and recommend new sources for active and passive candidate recruiting Determine applicant requirements by studying job description and job qualifications Ensure all recruiters have adequate training and knowledge on talent acquisitions processes Track and report candidates and use key metrics designed to measure and predict staffing activity Develop and implement strategic initiatives for recruiting diverse talent in a multi-site organization Build networks and create relationships from passive searching to develop a pool of qualified candidates Research and contact community services, colleges, employment agencies, recruiters, and media Contact candidates via e-mail and phone to screen, ensure position fit, schedule assessments, and interviews Maintain a sense of urgency by following up with management from different BU’s to discuss needs and progress while maintaining contact with candidates interested in opportunities

Built relations and advised multiple departments/clients seeking candidacy based on given knowledge, skills, and abilities Sourced, attracted, recruited, screened, tested, and assessed candidates Directly supported the Customer Care Business Unit in successfully reducing attrition and meeting on-going hiring targets based on departmental deadlines and needs Streamlined operations to improve efficiency relating to talent management, recruiting, ATS, testing, and development Prioritized and successfully completed multiple projects within the same deadline with short notice and limited resources Audited and processed new hire paper work for on-boarding team Determined the validity of assessments and certain predictors in talent acquisition Utilized Taleo (ATS) to screen applicants, created requisitions, and scheduled candidates for testing Served as a point of contact for applicants and employees Certified DDI Behavioral Targeted Selection Interviewer

Determined hire based on interviews, references, and past work experience Created and presented a trend analysis report on Apple Care’s Technical Support Advisors Conducted Quality Control surveys and exit interviews with Apple employees Initiated new hire paper work, e-registration, and I-9 forms on company specific HR software (KSN), Sales force, and SharePoint Conducted Quality Control surveys and exit interviews with Apple employees Connected potential employees with clients nationwide

Developed and maintained relationships with businesses and clients Managed and coached employees to improve sales - increased productivity by 15% within 6 months Created, planned, and implemented training based on location’s needs and issues with a goal to increase sales,customer satisfaction, and communication within the organization

Accountable for employee relations, training, recruiting, interviewing, and hiring at store location Developed and maintained relationships with clients and managed outside sales Managed and coached employees resulting in increased sales using strategy Organized and conducted monthly meetings on issues, sales goals, and customer satisfaction surveys Supervised employees, transactions, handled and solved customer complaints/issues