donna maalooly

supervisor

About

An energetic and passionate individual, interested in exploring growth potentials within multinational organizations in the aim of creating value in departments related to Marketing and/ or HR. A team player, who is highly adaptable to multicultural environments; has the ability to lead on specific projects when required, constantly updated with Industry and macro-economic trends, as well as a quick learner that can easily integrate and perform effectively under pressure.

Country

united arab emirates

City

united arab emirates

Industry

insurance

Skill

microsoft office, microsoft word, microsoft excel, insurance underwriting, research, report writing, powerpoint, public speaking, customer service, teamwork, communication, insurance claims, compliance, project documentation

Experience

communications assistant

united quarries

2017-2 - 2018-3 · 1 yr 2 mos

supervisor

al fujairah national insurance company

2019-10 - Present · 6 yrs 11 mos

customer service agent

rentingcarz

2016-5 - 2016-8 · 4 mos

* Answer all calls and respond to emails and chat inquiries in a timely manner * Be proactive and handle all customer inquiries and bookings * Send customers all relevant information in a timely manner * Upsell the service and vehicles of the companies RentingCarz work with * Complete the ‘inquiries’ form each shift with all required information * Resolve customer complaints (if not possible or within agent’s capability, escalate to management) * Enter all bookings from shift into system * Assist other departments from time to time as required * Competitor Analysis

Education

american university in dubai

marketing

2011-1 - 2013-1 · 2 yrs 1 mo

Business Communications (BUSI 201) * Business Ethics (BUSI 211) * Principles of Marketing (MKTG 301) * General Psychology ( PSYC 201) * Principles of Management (MGMT 301) * Sales Management (MKTG 311) * Retail Management (MKTG 321) * Consumer Behavior (MKTG 401) * Business Law I ( BUSI 311)

fujairah private academy

2007-1 - 2010-1 · 3 yrs 1 mo

Activities and Societies: House Captain (2010)

the emirates academy of hospitality management

hospitality

2013-1 - 2016-1 · 3 yrs 1 mo

Hospitality and Tourism Business (BUSS101) * Professional Food Preparation (CULN101) * Food and Beverage Business (FABM101) * Food and Beverage Service (FABS101) * Front Office Operations (FOOP101) * Hospitality Accounting (ACNT101) * Housekeeping Operations (HKOP101) * Leadership (LEAD101) * Services Marketing (MRKT301) * Service Operation Management (SOMT301) * Management Accounting (ACNT201) * Business Information Systems (COMP102) * Tourism Economics (ECON302) * Mandarin (MAND100) * Internship (INTS202) * Strategic Information Technology (COMP301) * Legal Aspects of Hospitality Industry (HLAW401) * Organizational Behavior (ORGB201) * Revenue Management (REVM201) * Statistics (STATS201) * Entrepreneurship (ENTR301) * French (FREN100) * Quality Management (QUAL301) * Sustainability in the Hospitality Industry (SUST301) * Introduction to Finance (FINN301) * Human Resources Management (HRMT301) * International Tourism Management (ITMT301 * Research Methods (RESH301)