donna jefferson

* ● Working closely with end-user to gather and document business requirements and processes through document analysis, interviews and workflow analysis. * ● Develop, configure and install complete hardware and software implementations, upgrades and repairs. * ● Conduct 5 levels of testing including functional, regression, user acceptance and integration performance to verify clients’ needs are met. * ● Document changes and communicate resolutions via proper change management procedures. * ● Create and deliver training scripts and documentation to end-users and support staff. * ● Prioritizing and troubleshooting complex network and system issues, ranging from low-level hardware issues through to the application level. * ● Continually work with client to maintain and upgrade established systems * ● Provide network support to complex Wan and Lan networks on 24/7 basis. * ● Respond to enquiries in a professional in timely manner. * ● Liaising with vendors, end-users and support staff to ensure that issues are resolved within the correct time frames and to customer satisfaction.

* Increase sales using consultative selling skills by providing individual consultations to determine needs. * Continually increased customer database by organizing and facilitating seminars by contacting churches, veteran organizations, community members, and libraries using direct marketing, phone solicitation and referrals. * Perform cemetery services, including lot sales, lot diagrams, interments, creating legal documents.

Align business goals with technology solutions relaying requirements to programmers the business unit and non-system managers and decision makers while exercising outstanding interpersonal skills. Demonstrate a comprehensive understanding of Customer IT needs. Responsible for project management, design, testing, documentation and disaster recovery of mainframe software and hardware by administering updates and implementing changes as requested by business unit and management while adhering to corporate specifications and ensuring customer satisfaction. Acted as Project Manager/Programmer for Revenue Accounting system. Responsible for design, modification, maintenance, testing, documentation and training of project responsible for changing mainframe DB2 accounting software to object oriented environment. Responsible for coordinating training in Java with Sun Micro systems. Worked tape library and print room rotating 24/7 shift. Gaining extensive knowledge of IBM operating systems, DB2 database, CA7, XML, job scheduling and mainframe print functions.

Coordinated activities of different projects through complete life-cycle with varied levels of scope, impact, risk and complexity. Created maintained and shared all documentation from design to testing to implementation, while engaging IT and Business Units to ensure quality and accuracy.

Test Analyst, HP Quality, Oracle, ArcTree, Outlook, FileNet, SharePoint, Excel

* Perform change management, creation of technical procedural documentation, and disaster recovery participation for Y2K and offsite Disaster recovery. * Execute appropriate planned strategies as dictated by business unit providing leadership and effective Project Management styles and techniques. * Identify and develop operational and strategic plans across technologies and systems for business Customers. * Maintain the integrity of the customer database containing thousands of confidential records ensuring quality using project methodology from design to implementation. * Responsible for installing, supporting and managing changes using batch and workflow programming, responding quickly and efficiently while adhering to all company standards and meeting customers’ expectations. * Acted as facilitator for IT Department working with upper management coordinating organizational projects including March of Dimes, United Way, Employee Appreciation and individual group team building activities.

Information Technology and Accounting