Donna Hansen (Data Integration, Analytics, AI solutions)

As a dedicated Data & Analytics Solutions Advisor at Cybit, I leverage my expertise in Business Intelligence and data-driven decision-making to empower organisations in their digital transformation journey. With a strong focus on consultative selling, I build long-term strategic relationships with clients, ensuring they receive tailored, secure, and governed solutions that meet their unique needs. At Cybit, we combine our wide-ranging expertise with advanced analytics and business intelligence tools, such as Qlik and PowerBI, to deliver best-in-class solutions that prioritise data security and governance. My role involves identifying and closing new business opportunities, facilitating meaningful conversations with C-level executives and IT professionals, and crafting engaging proposals that resonate with our clients. I thrive on helping businesses unlock the full potential of their data while ensuring compliance and security, enabling them to make informed decisions that drive growth and innovation.

Having found my passion in the world of All Things Qlik® at Elite Solution Provider, Differentia Consulting, my role centres around driving continuous customer success by engaging and assisting in their end-to-end BI / data journey – from initial tool / product selection, through to monetising the solutions we have helped them implement. Key activities overseen/undertaken: - Creating and executing various campaign types (including events, advertising, telemarketing, literature, webpages and social media) to create awareness, drive demand and pipeline, and encourage adoption - Account profiling, and CRM database maintenance - Analysis, reporting and optimisation for each key area (marketing, sales, retention) - Engagement with Qlik Partner Marketing Advisory Council, and Qlik Customer Success Teams - Working with all key Vendors, and internal teams e.g. sales, customer success, pre-sales and services - Customer communications, Key Account Management, onboarding and success reviews - Contract renewals

A busy and diverse role with an ultimate goal of high customer retention, through engaging the customer base, and helping them to maximise their success. In addition to line management of the Customer Care and Marketing Teams, my main areas of activity are; - Contract renewals - Customer Service Levels, Service Delivery Management and Issue Resolution - Customer communications - Customer onboarding and success reviews - Sales and Account Management - Key Account Management - Project co-ordination

Office Equipment, stationery and furniture suppplier. Every solution you need from the chair you sit in to the paper you print on and everything in between. Co-assisted and co-ordinated the design and creation of the company’s new website project; created and maintained the various datasheets which inform the company website; designed and generated reports which highlighted key areas of business activity using Office and Sage; checked and analysed daily business reports, rectifying any issues and feeding back to key parties; communications with existing and potential new customers for orders, returns, invoices and developing new business; and maintained the company databases.

General administrative role which included processing customers’ orders/queries/complaints, data entry/database maintenance and record keeping, target driven telesales and all other administrative/clerical duties.

Data entry and maintenance of the various databases and social media; creating and providing reports on our performance levels; obtaining and collating feedback from customers and presenting feedback on customer satisfaction; advising and assigning engineers for various jobs; arranging and diarising meetings for the business owners; devising and completing various marketing campaigns to recruit new clients; and incoming and outgoing communications with customers and partners.

The Data Unit was established in 2001 as a public sector, not-for-profit company in order to provide advice, guidance and support to local government in Wales around data and statistical issues. Whilst the main customers are local authorities in Wales, much of the work they do can be used more widely. They aim to support improvements in services by collecting, processing, interpreting, analysing and disseminating data effectively. They are involved in a range of projects which draw on their data expertise. They provide a range of specialist services designed to help turn data into meaningful information and intelligence. Their training offerings aim to help organisations develop their skills in the use of data. I worked on some of the key national projects in Wales. I was involved in designing and producing statistical and analytical reports using various packages including Office and Crystal; contributing to the development, planning and testing of new database releases; first line support and training for external end users; maintenance and ensuring the integrity of data within the CCSR database; and data input and maintenance of the website.

Silflex is a successful world-wide supplier of manufactured goods. I had key account management for many of the overseas customers and worked on co-operative projects with some of the major clients. My role here involved: collection, analysis and presentation of data relating to key account activities; customer and distributor communications; data entry and database maintenance; invoicing; and customer service and ensuring customer satisfaction.

A QCF and CQFW Awarding Organisation and charity working in Wales, for Wales, offering flexible and educational opportunities designed to help learners of every age and ability achieve their potential. Customer and contractor communications; collection, analysis and presentation of data relating to various business activities; first line support for end user website access; data entry and maintenance of the various databases; installation of appropriate quality procedures and processes within accreditation environments; and arranging and diarising meetings and training events, attendance management.