Ágnes Donkó

Head Of IT Project Management Office at Szerencsejáték ZRt. @ Szerencsejáték Zrt.

About

I am an experienced project manager with 16 years of success leading all phases of diverse product and service development projects. Skilled in: - program management, - project and program process improvement and quality management, - coaching, mentoring, - business analyst, - have the ability to work at a high professional level under great pressure, - experienced in telco, R&D, government, hotel IPTV, corporate hotel booking application, CRM and Billing systems and financial sector projects, - PMI Standards, ISO 9000 and ITIL methodology rules adopt in practice, - excellent people and time management with exceptional team building and motivation skills, - turnaround of critical projects, - degrees in computer engineering, accounting, economics, and quality management. Looking for new opportunities in the project or program management.

Country

City

Hungary

Industry

Information Technology & Services

Skill

Telecommunications, GSM, Testing, Management, Project Planning, Project Management, Product Development, Software Project Management, IT Service Management, Business Process, ITIL, PMP, Integration, Business Analysis, VoIP, CRM, Project Portfolio Management, IT Management

Experience

Head Of IT Project Management Office at Szerencsejáték ZRt.

Szerencsejáték Zrt.

2021-6 - Present · 5 yrs 4 mos

Budapest, Hungary

Senior Project Program Manager

Takarékinfo Zrt.

2018-6 - 2021-5 · 3 yrs

Budapest, Hungary

Managed the Instant payment program and 2nd phase of the Takarék Csoport Instant payment project.

Senior Information Technology Project Manager

K&H Csoport

2016-7 - 2018-6 · 2 yrs

Project Management Department - Business projects

Managed all facets of project life cycle development, from initial analysis and risk assessment to go-live, quality review, and enhancements.

Senior IT Project manager and deputy head of Project Portfolio Management Head Office

Magyar Posta

2014-6 - 2016-7 · 2 yrs 2 mos

Budapest

Managed all facets of project life cycle development, from initial analysis and risk assessment to go-live, quality review, and enhancements.

Self Employed (pm)

HMRC and Government Offices

2013-5 - 2014-3 · 11 mos

London, United Kingdom

Senior project manager and deputy head of Non Standard Product Development Department

Telekom HU

2005-8 - 2012-4 · 6 yrs 9 mos

Budapest - Hungary

Managed all facets of project life cycle development, from initial analysis and risk assessment to go-live, quality review, and enhancements. Successful crisis management of failing projects: fixing poor planning, overrun budgets, deliveries far behind schedule, low team morale. Chosen by colleagues for the deputy head of department position. Executed several projects in the telecom, government, and energy sector. Major projects: Single Sign-on, Time Stamp, WLAN Hotspot on nationwide, Market Line (e-auction), IPTV reporting, Hotel IPTV, Smart metering (energy), Load management (energy), and R&D management.

Project manager for Amdocs Billing and CRM Systems

Vodafone Hungary

2005-1 - 2005-6 · 6 mos

Budapest - Hungary

Creation of all AMDOCS training documents for various departments within company e.g. customer service, developers, testers, management etc. Interim project.

Test team leader, Process Tester (Amdocs Billing and CRM Systems)

Yettel.Hungary

1999-11 - 2004-6 · 4 yrs 8 mos

Budaörs - Hungary

Specification of customer requirements, setting up testing environment based on Hungarian standards, people and time management, team building. Worked with 7-50 person teams. Usage of Microsoft PM and TOAD systems. Quality and performance management. Up to 40 successful testing projects.