Don Bart

Creating innovative solutions for digital transformation

CCC is an Insuretech SaaS provider that automates and manages the claims workflow for insurance companies from consumer interaction to finalization and payment. CCC focuses on AI model deployment and integration via full automation and user task augmentation. • Created an AI-powered native mobile app for insurance field appraisers bringing AI task augmentation to the field for the first time. UX-first approach ensured empathy with users’ needs in their outdoor working environment. Tested and iterated with designs in a customer-centric manner to deliver a delightful user experience. Pivoted to new AI model and designs after gathering feedback and measuring outcomes with early deployment. App is deployed with 5 of the top-10 carriers. • Built and integrated new Image Analysis AI to augment estimate reinspection workflows by providing users with real-time guidance on core job functions including decision points, problem codes, and level-of-effort. Deployment results review throughput efficiency and consistency. • Deployed and enhanced a fraud detection product enabling real-time fraud data reviews among carriers. Navigated complex data privacy concerns internally and in collaboration with customers resulting in deployment by 6 of the top 10 national insurance companies. • Defined concept, roadmap, and requirements for a creative solution to a customer problem. Collaboration hub streamlines an arduous legacy process with vision to open new revenue channels for AI products.

Devbridge Group is a consulting agency that creates high-quality custom software solutions for clients across industries. Customers range from start-ups to Fortune 100 customers. • Distilled customer requirements from lean workshop and created winning $500K project proposal for Fintech startup including estimation, story map, and pricing. Collaborated with UX design on customer research and iterative prototype testing resulting in an elegant model management tool for an asset manager and investor marketplace. Led Agile ceremonies including stand-ups and retrospectives. • Led $1.2M engagement to build online banking for one of the nation’s largest credit unions. Executed on stories, journey maps, and 350+ designs for Bill Payment and Transfers. Managed stakeholder relationship and negotiated changes in planned versus delivered functionality. • Salvaged a client relationship through proactive collaboration and positive change resolution. • Conducted four E2E pre-engagement lean requirements workshops with potential clients to produce a prioritized feature story map, align stakeholders on the solutions, and assess goals and success metrics in the financial services, staffing, and aerospace industries.

Envestnet’s software enables asset management and investment planning for financial advisors. Led FinTech team prioritizing 20% of engineering resources annually. • Deployed 23 partner integrations via requirements definition and design collaboration using a variety of authentication, authorization, and data transfer standards. Integrations improved user experience, decreased duplicate data entry, and provided new revenue channels. Collaborated with partners, customer, and engineering to execute on features that solved data misalignment among platforms. • Created strategy and roadmap for an API-first platform concept that would enable customers and financial technology partners to easily access available APIs in a Content Management System-based developer portal while empowering streamlined billing, pattern analytics, and monitoring of data usage. Project was resourced as long-term corporate strategic initiative. • Built a Salesforce application to solve customer problems with data transfer and alignment between Envestnet and Salesforce with contracted consultant. Provided finalized user stories and collaborated on iterative design and user experience. App provided bi-directional platform integration and end-user workflow improvement by offering a simple solution to a complex data matching issue. App aligned with incremental revenue stream of $500,000 in first 12 months. • Defined and executed on workflow for two-factor authentication security enhancement to platform access controls including fallbacks, reattempts, and lockout scenarios. • Led, developed, and mentored a team of product managers in product management best practices around project requirements definition, user story creation, roadmap prioritization, business case development, and effective communication and documentation.

Motorola Solutions builds and delivers customer integrated hardware and software solutions for communication and monitoring in the public safety marketplace. • Drove end-to-end hardware, software, and app multimedia ecosystem integration with class-leading 3rd-party hardware and software vendors. Defined and built internal mobile client application for first responder personas for hardened mobile devices. Solution contributed to $400M of bid awards. • Researched, developed and implemented user-focused products and features based on global visits to client sites to interview 69 internal/external customers. Collaborated with global engineering teams to define and deliver hardware and software features for a $21M hardware/software development effort enabling growth in new market opportunities for a mature $270M product portfolio. • Presented corporate process improvement solution that reduced new Go-to-Market business processes from 16 weeks to 4 through a combination of direct process changes and parallel efforts. • Metrics-driven business value analysis convinced skeptical leadership to prioritize critical architectural product changes resulting in a $200M competitive advantage through awarded bids.