Donald Ferris

• Managed warehousing operations and logistics of 3PL site for Funai Corporation with $40m+ in inventory reporting directly to corporate vice president in California. • Hire, train, and manage staff ranging from 5 to 60 Full Time and Part Times employees • Wrote and implemented all procedural documentation for branch location in regards to warehousing standards, FedEx / UPS operations, product invoicing, and logistics scheduling. • Train and develop forklift operators for Site Certification

• Ran day to day operations of 16 C-Stores with petroleum in a high competitive market. Focus placed on marketing and P&L. • Organized and implemented the installation and maintenance of all new back office computer systems throughout the 16 stores in the South Florida region • Trained all store management on proper use of the inventory control, cash management, and procurement management systems • Operate as a liaison between Regional and Corporate offices to further develop communication and risk management systems • Analyze, develop, and tested the software systems for implementation of daily use processes within the store levels • Successfully managed a 15+ person team in achieving sales goals and financial integrity • Planned, directed and coordinated the activities of workers engaged in receiving, investigating, evaluating and settling complaints and claims of customers • Trained and managed all newly hired employees and achieved significant improvements in their productivity • Reviewed financial reports, material assets, net worth, liabilities, capital stock, surplus, income and expenditures

• Managed 600+ associates with ongoing compliance and certification to ISO9001:2000, ISO14000, TL9000, British Approvals Board for Telecommunications, and the Canadian Standards Agency • Kept records and compiled statistical reports concerning internal assessments based on international standards • Executed 2nd and 3rd party compliance audits for both internal and external customers to achieve ISO9001:2000 Certification • Performed multiple site visits to various vendors to verify quality performance of our business standards • Responsible for approving acquisition documents used in Supplier Quality Engineering and Manufacturing disciplines • Monitored and tracked production goals for both domestic and international outsourced manufactures • Lead organization to receive the Florida Governor’s Sterling Award based on the Malcolm Baldridge National Quality Award • Manage a staff of 16 employees across multiple shifts to fulfill customer satisfaction testing on various cellular products • Lead and facilitated weekly leadership meetings and performed monthly assessments of various outsource manufactures to analyze and develop production strategies for exceeding goal expectations • Traveled to various countries to train and develop new strategies of inventory integrity • Managed procurement and logistics of all units that are sent to different vendor locations and maintain relationship with vendors in order to obtain status of product shipment • Managed the entire process of design and implementation of the online business and the testing tools used by the manufacturing associates

• Managed 30+ permanent and contract employees, scheduled work hours, resolved conflicts, determined salaries • Planned, directed and coordinated the activities of workers engaged in Surface Mount Technology equipment and other aspects of manufacturing procedures • Developed new training strategies and guidelines to be used by all manufacturing and distribution supervisors • Optimized excellence in production lines quality and goals by utilizing Technical Operations, Developmental Engineering, Test Systems Engineering, and Computer Aided Manufacturing Group