don neil

* Electronic Technician, AT&T Network Reliability Center, Charlotte NC. * Monitor and analyze data and voice circuits in 9 state SONET network. * Assigned to the Facility Analysis group to resolve chronic network alarms and degraded service conditions on DACS, MUX, DWDM equipment as well as BellSouth Corporate Network fiber optic rings to reduce service impacting events. * Access carrier engineering and schematics, interpret vendor documentation to troubleshoot and resolve problems in the network. * Tier 1 level support for central office & field technicians, internal NRC groups as well as groups external to the Charlotte NRC. * Perform bridge manager duties in coordination with field and central office personnel in restoration of damaged fiber optic cable, equipment failures to significantly reduce out of service duration.

Support Outside Plant & Engineering Line Capacity Managers with fiber optic cable routing and remote terminal site planning. Main priority involved providing the capacity for future bandwidth requirements while maintaining a cost effective solution. Maintain and update fiber plats and schematics with BSTCAD application. Responsible for verifying and routing of new DS3 customer request orders to engineering team and ensuring follow up with provisioning group for seamless activation on or before expected due date.

Provide technical support to Windstream Elite Customers to resolve network and customer facing issues. Fortune 500 companies, State and Government agencies, Hospitals and Educational institutions make up the Elite customer base. Main responsibilities include troubleshooting and repairing network and customer issues related to transport, network routing / translations or TDM Voice, VoIP and IP products and service on Cisco and Adtran provided equipment. Perform customer advocacy duties, interface directly with vendors, sales engineering, account management and customer’s technical support staff in order to resolve customer impacting issues.