Don N.

Professional Services GTM and Delivery Lead @ Metronome

About

- Seasoned systems implementation expert with 8 years of technical consulting experience delivering complex CRM, CPQ, and Q2C solutions to SaaS companies across a wide range of industries. - Extensive background in project management and business analysis work with a strong foundation in both Waterfall and Agile delivery fundamentals, requirements and process analysis, scope and stakeholder management, testing execution, and post-go-live project sustainment. Functional Skills - Post M&A Technology and Process Integration - Project Management - Business Systems and Process Analysis - Scrum Methodology - CRM - Quote to Cash systems and processes Technical Skills - Zuora - Salesforce.com - Project Management & Delivery Tools - Apex Data Loader - Data Querying and Analytics -- Salesforce Workbench, SOQL, and Wave Analytics

Country

United States

City

San Francisco Bay Area

Industry

Information Technology & Services

Skill

Salesforce.com, Project Management, Business Analysis, Agile & Waterfall Methodologies, Scrum, Product Management, Business Process Design, UAT Coordination, Change Control, Sales Process, Customer Relationship Management (CRM), Quote to Cash, Business Process Mapping, Professional Services Automation, Acquisition Integration, Risk Management, Apex Data Loader, SharePoint Administration, SPSS, Management

Experience

Professional Services GTM and Delivery Lead

Metronome

2025-7 - Present · 1 yr 3 mos

Responsible for designing and implementing scalable methodologies, processes, and governance frameworks that will shape how we sell and deliver exceptional outcomes for our customers.

Senior Client Partner

Zuora

2023-5 - 2025-6 · 2 yrs 2 mos

o Responsible for directly driving over $4M+ of implementation sales during the FY24 period, including one of the largest implementation deals in the history of the company o Managed a portfolio of 30+ accounts consisting of Zuora’s most strategic customer accounts (including many fortune 500 companies), supporting them throughout their lifecycle from presales to post implementation go-live.

Client Partner

Zuora

2021-4 - 2023-4 · 2 yrs 1 mo

Senior Solution Delivery Manager

Zuora

2019-3 - 2021-4 · 2 yrs 2 mos

Successfully lead and deliver end-to-end implementations for Zuora’s largest customers (with clients ranging up to 4M end user accounts processing over $1.6B in annual revenue) Lead business and technical teams through requirements definition workshops, defining use cases, and designing the overall solution architecture Translate requirements and use cases into functional design documentation to guide technical teams in their development Configure the Zuora billing system end-to-end to implement proposed solutions Define and implement user training and onboarding / change management strategy, impacting end user groups of up to 4M customers Develop trusted advisor relationships through daily interactions with senior client leadership up to C-Suite level. Leverage these relationships to guide stakeholders from both IT and business teams through complex situations related to scope negotiation and project timelines

Solutions Delivery Manager

Zuora

2018-12 - 2019-3 · 4 mos

San Francisco Bay Area

Technical Project Manager

Zuora

2018-1 - 2018-12 · 1 yr

San Francisco Bay Area

Solutions Architect

Zuora

2017-10 - 2018-12 · 1 yr 3 mos

San Francisco Bay Area

Technology Consultant

Accenture

2014-11 - 2017-9 · 2 yrs 11 mos

San Francisco Bay Area

Consultant responsible for successful delivery of simultaneous programs and business development at Fortune 500 companies in the high tech industry. Continually playing a Trusted Advisor role with senior client leadership at the Senior Director level. See Projects section for additional details

Senior Technology Analyst

Accenture

2013-4 - 2014-11 · 1 yr 8 mos

San Francisco Bay Area

Senior Technology Analyst helping clients achieve key initiatives at Fortune 500 companies in the high tech industry See Projects section for additional details

Technology Analyst

Accenture

2012-4 - 2013-4 · 1 yr 1 mo

San Francisco Bay Area

Technology Analyst helping clients achieve key initiatives at Fortune 500 companies in the high tech industry See Projects section for additional details